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a Successful Feedback Campaign

a Successful Feedback Campaign. How we worked with our institution in order to address issues around assessment feedback. Student First – we based our campaign on evidence from student rep meetings and NSS results, highlighting the desire from students for improved feedback.

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a Successful Feedback Campaign

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  1. a Successful Feedback Campaign How we worked with our institution in order to address issues around assessment feedback.

  2. Student First – we based our campaign on evidence from student rep meetings and NSS results, highlighting the desire from students for improved feedback.

  3. NSS 2008 Survey Results Based on the 2008 survey results we found that 11 of the 21 (over 50%) departments surveyed had 50% or more of their students unhappy with the turnaround time of their feedback.

  4. Student Requests – we asked for a 3 week turnaround time on assessment feedback and set feedback on exams.

  5. Staff Involvement – we had an open and honest dialogue with staff in various institutional committees.

  6. Policy Change – it helped that our University were already discussing turnaround times and exam feedback in internal committees.

  7. NUS Support – the NUS provided us with stickers and logos verifying our position and took part in our live debate.

  8. Student Voice – we gave out 800 exam stickers, received 600 petition signatures and 150 postcards.

  9. Live Debate – our campaign culminated in a live debate between the NUS and our LTEU, broadcast on our student radio. “...Dude, why didn’t you read the Feedback I gave you last time?”

  10. Advertise Success – we made a video of the campaign which is available online.

  11. Sent to all students on Wed 23rd Sept 2009: “It gives me great pleasure to inform you all that today Academic Board approved the feedback policy which we have been working on for a great number of months over the last year. The board has agreed that from September 2010 all taught programmes will adopt a benchmark time of three working weeks to give feedback on assignments and also they have agreed initially that they will give general feedback on exams to students and will also provide individual feedback if required. This has been an outstanding achievement for the students at Christ Church and even more so for the Students' Union, I would like to thank everyone who gave their time and effort working on the feedback campaign. It was a well prepared and executed campaign and I would especially like to thank Ellie who particularly made the most contribution to it, without the campaign going on alongside the policy working through the committees I am sure that it would have not been put into place today.” Best Wishes, Liam Benjamin Preston President Christ Church Students’ Union

  12. We are now working with our institution on how best to implement a University wide turnaround time of 3 working weeks on assessment feedback. We are working on a Student Charter to outline the student commitment to receiving and responding to assessment feedback. We are working with our LTEU on focus groups within departments to best ascertain how students would prefer to receive their feedback and varying methods of assessment feedback which can be introduced. What now...

  13. Any questions contact: ellie.coker@canterbury.ac.uk View the campaign video below: www.ccsu.co.uk/campaigns

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