Destination Marketing Strategies John Swarbrooke 11th ICCRM Seville, Spain 7-9 July 2005

1. Destination Marketing Strategies John Swarbrooke 11th ICCRM Seville, Spain 7-9 July 2005 www.iccaworld.com

2. Index 1 The Changing World of Destination Marketing 2 The Internet and Destination Marketing 3 Destination Advertising 4 Destination Marketing and Fashionable Marketing Terms 5 Partnerships and Destination Marketing 6 Marketing Research 7 Customers and Consumers 8 The Future of Destination Marketing 11th ICCRM, Seville, 2005

3. How has the marketing of your destination changed in recent years? Why has it changed? How have buyers and the market changed, if at all, in the last 5 years? • The Changing World of Destination Marketing 11th ICCRM, Seville, 2005

4. Do exhibitions still work as a promotional tool? Is face to face selling still the key? Let's look at the changing nature of the Marketing Mix in Destination Marketing The Changing World of Destination Marketing 11th ICCRM, Seville, 2005

5. The Internet and Destination Marketing • The 'Internet Revolution' – what does it mean for MICE destinations? • What makes the difference between a good website and a poor one? • Let's look at one or two at random ........ • What do you think? • How could they be improved? 11th ICCRM, Seville, 2005

6. Key Points: search engine exposure links from the destination page online reservation facility where appropriate speed of follow-up to enquiries user friendly constantly updated reliability lively with use of multi-media i.e moving images and sound controlled by MICE professionals not technical people The Internet and Destination Marketing 11th ICCRM, Seville, 2005

7. Destination Advertising Campaigns: do they have a role to play any more? What makes a good destination advertisement? Look at this random selection of advertisements ..... Who are they aimed at? What is the message? How could they be improved? • Destination Advertising 11th ICCRM, Seville, 2005

8. What do the following terms mean in reality for the marketing of MICE destinations: Branding? Brand loyalty reward programmes? Relationship marketing and direct marketing? • Destination Marketing and Fashionable Marketing Terms 11th ICCRM, Seville, 2005

9. Is the concept of partnership important in destination marketing in general, and in the marketing of your destination? If so, what types of partnership[s] do you have in your destination? Who are the partners and who are missing from the partnership? Is it a 'real' partnership? Do you co-operate with other destinations? • Partnerships and Destination Marketing 11th ICCRM, Seville, 2005

10. Is it important to use marketing research to underpin destination marketing strategies? What research underpinned your current strategy? How long ago was the research carried out? Do you do continuous research? • Marketing Research 11th ICCRM, Seville, 2005

11. Do you research: the views of non-users? the satisfaction levels of existing users? perceptions of your destinations? national and cultural differences in the market? trends in consumer behaviour and the market? the effectiveness of your marketing activities? your competitors? Marketing Research 11th ICCRM, Seville, 2005

12. Do you research the views of the Customers or the Consumers or both? Who are your customers and consumers? Which are the most important? • Customers and Consumers 11th ICCRM, Seville, 2005

13. Key Points about the future of the market: terrorist threats and their impact globalisation of the market growing competition and the search for competitive advantage the concept of Corporate Social Responsibility • The Future of Destination Marketing 11th ICCRM, Seville, 2005

14. How do you think MICE destination marketing will change over the next ten years? And finally ............................... The Future of Destination Marketing 11th ICCRM, Seville, 2005