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“In-Home Delivery” Instructions for Standard Mail MTAC Presentation February 05, 2003

“In-Home Delivery” Instructions for Standard Mail MTAC Presentation February 05, 2003. Issue. Focus on Standard Mail with: Requested IHD (In-Home Date); and Arrives at DDU past IHD or Sale Date Need for “Standardized” verbiage, format, placement Relative to mailer requested IHD

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“In-Home Delivery” Instructions for Standard Mail MTAC Presentation February 05, 2003

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  1. “In-Home Delivery” Instructions for Standard Mail MTAC Presentation February 05, 2003

  2. Issue • Focus on Standard Mail with: • Requested IHD (In-Home Date); and • Arrives at DDU past IHD or Sale Date • Need for “Standardized” verbiage, format, placement • Relative to mailer requested IHD • Instructions for disposition if received past IHD or Sale Date

  3. Desired Results • Mailers will specify IHD on mailpiece • In consistent location • Using standard verbiage (clear and concise) • Along with disposition instructions

  4. Desired Results • USPS will prepare communications plan to • Disseminate instructions • Distribute training materials to mailers and USPS • Facilitate proper mail preparation • Ensure adherence to operating procedures

  5. Actions Taken • Workgroup approved at November MTAC meeting • Convened series of telecons (Dec. 4 and 19, Jan. 16) • Focused on • Definitions • Operations decision processes • Standardized verbiage and placement

  6. Results To Date - Definitions • PIHD – Past In-Home Date • Received after requested In-Home Date, but • Before Sale or Event Date • PED – Past Event/Expiration Date • Received after Sale or Event advertised, or • After a Published Expiration Date

  7. Results To Date - DDU Delivery Instructions

  8. NOT BEFORE 8/11 REQUESTED IN HOME 8/12-14 CONTACT BSN AFTER 8/20 Results To Date – Verbiage and Replacement Example 1 May be blank Could be NA Do NOT have to have box around instructions. To be located in address area, or inside piece on page that is the other side of the address area. Secondary location near Ancillary Service Endorsements.

  9. REQUESTED IN HOME 8/12-14 LAST DATE OF VALUE 8/20 CONTACT BSN AFTER 8/20 Revised Mailer Endorsement Block Results To Date – Verbiage and Replacement Example 2 Required changes are: Postmaster must be notified of request and permission to withdraw and dispose of mail. “Don’t deliver before” message is problematic. If mailing arrives more than two days before in-home, post office cannot hold. Mailers may not like “Last day of Value”, it’s negotiable.

  10. Mailer’s Request for Withdrawal or Disposal • Currently two options (DMM D030.2.2) • Option 1 • Attach facing slip to each package of mail with contact info • Date after which mail is not to be delivered • Authorizes withdrawal, but not disposal

  11. Mailer’s Request for Withdrawal or Disposal • Currently two options (DMM D030.2.2) • Option 2 • Mailer sends written request to Postmaster of destinating office • Letter sent before mail entry; provides specifics and detailed description of mail • Authorizes Withdrawal and Disposal if received after specific date

  12. Mailer’s Request for Withdrawal or Disposal • Proposed Option 3 (Modified Option 2) • Authorizes Withdrawal and Disposal • Provides instructions and last date of value • Places printed authorization in standard location on mail piece • Must be bold and clear type font

  13. Next Steps • Obtain Industry Feedback • Standardized verbiage, location, font • Options for providing instructions • In the Interim • Prepare communication plan • Develop milestone timeline • Draft training materials • Finalize materials after industry feedback

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