Student Questionnaire

1. Student Questionnaire • The Student Questionnaire was designed to see how current AUP students use the my.aup website • The questionnaire asked AUP students which of the student self services available online they used most / least • The questionnaire also asked students to report on their overall experience using / accessing the services available through my.aup • Overall, the goal was to learn what improvements and changes need to be made to the my.aup to better meet the needs and requirements of the students. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

2. Method • A student questionnaire was created and administered to students who were asked to complete the questionnaires honestly and to the best of their ability. • Students were initially asked to answer a series of closed questions regarding their identity and academic background • Students were then asked to answer a series of open-questions, closed-questions, ranges, and rating scales about their frequency of use, satisfaction, comments, and complaints of the student self services available through my.aup.edu Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

3. Method Student Questionnaire • Users were observed indirectly through the completed returned questionnaire forms in order to gather the appropriate and necessary data Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

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5. Results • Question 1: Identity of the Respondent: What is your major? • Question 1: Identity of the Respondent: Are you an AUP student or a visiting student? Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

6. Results • Question 1: Identity of the Respondent:How many semesters have you been a student at AUP? • Question 1: Identity of the Respondent:What is your age? Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

7. Results • Question 1: Identity of the Respondent:Are you male or female • Question 2: Are you aware of the difference between my.aup.fr and my.aup.edu? Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

8. Results • Question 3: Express your agreement with statements given, about accessing information online and on campus, according to a scale of 1 -5 (where 1 = strongly agree, 5 = strongly disagree) a. b. c. d. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

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10. Results • Question 4: List the frequency that you (AUP student) access the listed AUP student self services through my.aup Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

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12. Results • Question 5: Which of the services were you unaware were accessible prior to this questionnaire? • 7 responses: booking a classroom • 5 responses: previously aware all student services accessible • 3 responses: participants bursar office • 2 responses: clubs / groups, the writing lab, careers • 1 response: campus maps, faculty descriptions, advisors schedules, and students affairs. • 1 response: unaware all services were accessible Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

13. Results • Question 5a: What changes would you make so students are more aware of the accessibility of these services? • Change the website itself • Make website it easier to navigate • Make website more organized, • Make services on website easier to locate • Publicize the services available through my.aup • E-mails • Flyers, • Directly informing students. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

14. Results • Question 6: What information or services you have looked for online without being able to find it? • Specific semesters courses • Major requirements • Building hours • Faculty room extensions • Calendar • Letter grades • Exam times. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

15. Results • Question 7: Of the listed student services, not already offered through AUP, rank which sevices you would like to be available online the most based on a scale of 1 -10 ( 1 = service you would most like to see, 10 = service you would least like to see) Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

16. Discussion • Currently the my.aup website does not efficiently or sufficiently meet the requirements of AUP students • 78% of the participants were unaware of at least 11 of the students self services accessible through the website • Only 35% of the student participants admitted to usually finding the information they are looking for online; while they normally found this information quickly they did not find it easily • Blackboard is the only student service available through my.aup that every student has accessed or used at least once Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

17. Discussion • The services that were academic based and vital to the academic success of students, (webmail, course catalogue, the library website, grades/ GPA, academic calerndar, and class schedule) were the student services most frequently used • There is a great need and desire to restructure and reorganize the manner in which student services are displayed online. • The existing organization of the website does not make it easy to search for information nor does it allow for this information to be well-known and accessible to students Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study