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How to participate in LibQUAL+ and effectively utilise the data

Learn how to participate in LibQUAL+ and effectively utilize the data for further analysis at Cranfield University's campus libraries. This comprehensive guide includes campus library results, discipline-specific analysis, detailed comment analysis, longitudinal analysis, internal and external benchmarking, and techniques for utilizing the data in reports, presentations, and more.

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How to participate in LibQUAL+ and effectively utilise the data

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  1. How to participate in LibQUAL+ and effectively utilise the data

  2. Further analysis conducted at Cranfield • Campus library results • Results notebook recreated for each campus library • Results by discipline • Detailed analysis of comments (time consuming++) • Longitudinal analysis • Internal benchmarking • External benchmarking • SCONUL average • ARL average

  3. Campus Library Results

  4. Overall CU Results 2005

  5. Overall DCMT Results 2005

  6. DCMT Results 2005

  7. DCMT Results 2005

  8. Results by Discipline

  9. Business and Management

  10. Computer Science

  11. Comment Analysis

  12. Comments Received 2005 • 153 Comments received overall • Results grouped by topic • Catalogued by: • Dimension • Discipline • User group (Undergrad / Postgrad etc.) • Sex • Age

  13. Longitudinal Analysis

  14. Internal Benchmarking

  15. Affect of Service Information Control Library as Place Overall

  16. External Benchmarking

  17. External Benchmarking

  18. Utilising the data - results • Reports • To senior management • To Library User committees • Quality department • Academic departments • Supporting departments (Computing) • For annual report • Newsletters • Inspectorate

  19. Utilising the data - results • Presentations • Learning centre staff • Senior management • Web pages • Displayed on notice boards • Focus groups created to tackle specific issues raised by survey findings

  20. Utilising the data - free text comments • Communicated to Library staff • Notice boards • Web pages • Reports to management and committees

  21. Making the most out of your data

  22. Further data analysis is necessary to maximise the potential of your results • Initial results will provide an overview of your service • Detailed analysis allows further issues to be highlighted

  23. LibQUAL+ Analysis Service • Basic overall summary for a campus = ½ a day per campus • Full campus report = 1.5 days per campus • Additional subject analysis = 1.5 hours per subject

  24. Acknowledgements • Selena Lock, R&D Officer, Cranfield University • All SCONUL and ARL LibQUAL+ Participants

  25. J. Stephen Town Director of Information Services Defence College of Management and Technology Deputy University Librarian Cranfield University j.s.town@cranfield.ac.uk

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