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LibQUAL+™

LibQUAL+™. International Results Meeting LibQUAL+ TM. Colleen Cook Texas A&M University Libraries Dean Association of Research Libraries. Northumbria International Conference Durham, England August 22, 2005. old.libqual.org. Correlations of LibQUAL+ ™ Dimensions with Total Scores.

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LibQUAL+™

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  1. LibQUAL+™ International Results MeetingLibQUAL+TM Colleen Cook Texas A&M University Libraries Dean Association of Research Libraries Northumbria International Conference Durham, England August 22, 2005 old.libqual.org

  2. Correlations of LibQUAL+™ Dimensions with Total Scores old.libqual.org

  3. LibQUAL+™ Percentage of CommentsBy User GroupTexas A&M University old.libqual.org

  4. LibQUAL+™ CommentsLibrary as PlaceTexas A&M University old.libqual.org

  5. LibQUAL+™ CommentsInformation ControlTexas A&M University old.libqual.org

  6. LibQUAL+™ CommentsService Affect – ComplimentsTexas A&M University old.libqual.org

  7. LibQUAL+™ CommentsService Affect – ProblemsTexas A&M University old.libqual.org

  8. Texas A&M University“Giving users individual attention” old.libqual.org

  9. Texas A&M University“Making electronic resources accessiblefrom my home or office” old.libqual.org

  10. Texas A&M University“A library Web site enabling me to locate information on my own” old.libqual.org

  11. Aggregated Means of ARL Libraries 2004 old.libqual.org

  12. Question Minimum Desired Perceived Text Mean Mean Mean IC 1 Making electronic resources accessible from my home or office 6.36 8.22 6.90 IC 2 A library Web site enabling me to locate information on my own 6.55 8.18 7.08 IC 3 The printed library materials I need for my work 6.45 7.93 6.85 IC 4 The electronic information resources I need 6.41 8.03 7.04 IC 5 Modern equipment that lets me easily access needed information 6.76 8.23 7.36 IC 6 Easy-to-use access tools that allow me to find things on my own 6.57 8.11 7.04 IC 7 Making information easily accessible for independent use 6.54 8.07 7.13 IC 8 Print and/or electronic journal collections I require for my work 6.56 8.09 6.94 AS 1 Employees who instill confidence in users 5.27 7.30 6.22 AS 2 Giving users individual attention 5.27 6.93 6.15 AS 3 Employees who are consistently courteous 6.41 7.93 7.07 AS 4 Readiness to respond to users' questions 6.35 7.83 7.07 AS 5 Employees how have the knowledge to answer user questions 6.53 7.99 7.14 AS 6 Employees who deal with users in a caring fashion 6.18 7.76 6.96 AS 7 Employees who understand the needs of their users 6.24 7.75 6.95 AS 8 Willingness to help users 6.32 7.81 7.08 AS 9 Dependability in handling users' service problems 6.37 7.84 6.91 LP 1 Library space that inspires study and learning 6.23 8.01 6.68 LP 2 Quiet space for individual activities 6.46 7.99 6.90 LP 3 A comfortable and inviting location 6.31 8.01 6.99 LP 4 A getaway for study, learning, or research 6.36 8.01 6.99 LP 5 Community Space for group learning and group study 5.87 7.51 6.64

  13. LibQUAL+TM Contact Information • Martha Kyrillidou • Senior Program for Office of Statistics and Measurement • martha@arl.org • Consuella Askew • LibQUAL+™ Program Specialist • consuella@arl.org • Amy Hoseth • LibQUAL+™ Project Assistant • amyh@arl.org • Jonathan D. Sousa • Technical Applications Development Manager • jonathan@arl.org old.libqual.org

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