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Live@EDU Admin Training

Live@EDU Admin Training. Agenda. 2:00 pm - 2:15 p.m. Intro, Welcome and Overview of Agenda 2:15 p.m. - 3:00 p.m. – Live@edu Admin Training Introduction to Live at EDU and roadmap Administration in Outlook Live (what can and cannot be done )

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Live@EDU Admin Training

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  1. Live@EDUAdmin Training

  2. Agenda • 2:00 pm - 2:15 p.m. • Intro, Welcome and Overview of Agenda • 2:15 p.m. - 3:00 p.m. – Live@edu Admin Training • Introduction to Live at EDU and roadmap • Administration in Outlook Live (what can and cannot be done) • Scenarios for Administrative capabilities (list what can be done) • i.e. UGA will be able to search mailboxes, blocked safe domains • Discuss what EITS can do vs. what MS can do. • E.g. blocked responses to phishing attacks. • Spam/Phishing options • Accepted Domains • College on-boarding process • Delegation of Admin to each IT unit • Q&A

  3. Live@EDU Administration • 3:00 p.m. - 3:45 p.m. - Help Desk Support • End User on-boarding process • Login Experience (OWA login experience) - through the SSO page if applicable (or just talk about SSO coming). • http://my.uga.edu • Show where a user goes if SSO is down, i.e. Outlook.com • Mail client support • POP/IMAP settings, Outlook, Entourage, Thunderbird, etc. • Show where to get settings on Rollout day • Mobile device support • Q&A

  4. Live@EDU Administration • 3:45 – 4:50 – Pilot users • Pilot discussion • 4:50-5:00 • Wrap up.

  5. Email that is used in the “real world” Calendaring that can keep stay on track Collaboration tools that make your life simpler Storage space that gives you room to grow

  6. Outlook Live Email that’s built with students in mind. • 10 GB inbox, 20 MB attachments • Support for multiple browsers for Web-based mail, including Apple's Safari browser, as well as Firefox and, of course, Internet Explorer • Address book, calendaring, mobile push e-mail, instant messaging and more.

  7. SkyDrive Storage for all your documents, photos and more - access them from any computer and share with others. • 25 GB password-protected online storage • Create private, shared, and public folders • Store documents and photos online and access from other computers

  8. Office Web Apps Save, share, and edit documents via the Web. • Access to Office documents right from your SkyDrive account • Manage documents in one convenient place and view documents from almost any computer with a Web browser • Edit them in the same way you are already used to on the PC and Mac. • No document conversion – no lost formatting – less hassle

  9. Access anywhere – Online or Offline

  10. SPAM/Phishing options • Safelisting • Ensures internal mail has guaranteed delivery • Done on the SMP • Server Policy Framework (SPF) aka Sender ID • Let’s others know your domain is not a spammer • DNS value is found in Admin Center • SPAM filters • Further controls for end users • Phishing - fight back technics • Organization wide rules

  11. Administration GUI • Service Management Portal https://eduadmin.live.com/ • All up view for service settings, service updates, code samples, reports, support • Portal to all management interfaces • Admin Center https://domains.live.com • Domain onboarding – accepted domains • Domain DNS settings • Co-branding • Additional reports • Exchange Control Panel https://outlook.com/ecp • Outlook Live service admin and user management Demo

  12. Service Management PortalCommon post deployment activities • https://eduadmin.live.com/ IP Whitelisting Development Reports Support request Service status Launch and marketing

  13. Live@EDUHelpdesk support Erik Desbois Live@EDU Solution Specialist

  14. Client capabilities • Web • Full – Mail, Address Book, Calendar, F/B • Outlook – Autodiscover • Full – Mail, Address Book, Calendar, F/B • Entourage – Autodiscover • Full – Mail, Address Book, Calendar, F/B • Snow Leopard (Mac Mail/Mac Calendar) - autoconfig • Partial - Mail, Address Book, Calendar • Thunderbird – IMAP clients • Partial – Mail, receive calendar items • Mobile clients • Active Sync – Mail, Address Book, Calendar, F/B • iPhone • Windows mobile • Blackberry – Notify sync client required ~$53 per quarter • Droid – Android devices

  15. June 27 – migration • Calendar system will not change for several months (calendar phase) • Address book, blocked safe senders, forwarding settings, folders, not all rules just forwarding rules • Webmail.uga.edu – • clients will need settings changed. Published settings – will be on helpdesk website • Will be able to fallback on web interface • By request on-site resources for support

  16. Helpdesk • Agenda • Mail client support • Resource: http://help.outlook.com/en-us/140/cc875966.aspx • Supported mail clients include: • OWA; POP; IMAP; Outlook 2007 and greater; Entourage Web Services • TLS (HTTPS) isalwaysrequired • Mobile device support • Resource: http://help.outlook.com/en-us/140/cc325688.aspx • Supported devices: Any ActiveSync or POP/IMAP enableddevices

  17. More resources • Program Documentation • Shortcut to docs: • http://help.outlook.com/en-us/140/dd327640.aspx?ref=search • Technical resources • Live@EDU forums: http://outlookliveanswers.com/liveatedu/ • Outlook Live Answers: http://outlookliveanswers.com/forums/10.aspx • Exchange 2010 on Technet: http://technet.microsoft.com/en-us/library/bb123552.aspx

  18. Q&A

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