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Our role

Overview of NAO work relating to Jobcentre Plus Presentation to NAWRA 2 September 2005 Rebecca Sidell Dawson Auditor - Welfare, Work & Education VFM. Our role. To provide independent information, assurance and advice to Parliament on the use of public resources across central government

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Our role

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  1. Overview of NAO work relating to Jobcentre Plus Presentation to NAWRA2 September 2005Rebecca Sidell Dawson Auditor - Welfare, Work & Education VFM

  2. Our role • To provide independent information, assurance and advice to Parliament on the use of public resources across central government • To help promote better financial management and value for money to bring about improvements in public services

  3. About the NAO • Headed by the C&AG • Independent of Government • 800 staff • Save £8 for every £1 in running costs (£515 million saved by our work in 2004-05) • Key areas of work: - Financial Audit - Value for Money (VFM) - Promoting good practice • Public Accounts Committee

  4. How we identify issues for our VFM studies • Balance – benefits/administration/client groups • Key risk areas • Complement financial audit work • Quality of service to the public • Key departmental objectives – PSAs, Welfare to Work • Social exclusion • External expectations and interests – PAC etc

  5. Recently published reports 2003-05 • Managing attendance in the Department for Work and Pensions • Tackling the barriers to the employment of older workers • Helping those in hardship: the running of the Social Fund • Progress in improving the medical assessment of incapacity and disability benefits • Getting it right, putting it right - Improving decision-making and appeals in social security benefits

  6. Studies in progress 2005-06 • Helping people with disabilities into work • Communicating with the public: ensuring accurate information • Contact centres in DWP • Dealing with the complexity of the benefits system

  7. Areas for potential future studies • Progress in tackling pensioner poverty • Making the most of Personal Advisers in Jobcentre Plus • Child Support Agency

  8. Concluding thoughts • General observations from this year’s work • Consultation process • Any questions? Ideas for future work? Contact details: Rebecca Sidell Dawson Welfare Work & Education (A6) 157-197 Buckingham Palace Road London SW1W 9SP Email: rebecca.sidelldawson@nao.gsi.gov.uk Phone: 020 7798 7800 Website: www.nao.org.uk

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