Citizen360 Product Overview

1. Citizen360 Product Overview Introduction to the Citizen360 product suite Version 1.4

2. Citizen360 – Key Features • A complete holistic picture of a citizen • A configurable citizen portal • Granularly managed data sharing • Publish and subscribe data updates • Centralized governance of citizen data • Legal compliance for citizen access • A Master Citizen Index • Full multilingual capabilities

3. Complexity results in Government Silos • Citizen confusion • Difficult to navigate government • No single place to see their data • No single place to contribute and apply changes • Government is missing Citizens’ increased expectations for involvement and access • No centralized data governance • inhibits data sharing • point-solution processes can result in mistakes Legacy System Legacy System Legacy System Legacy System • No holistic view of a citizen across the programs • It becomes difficult to improve service design • Inefficient from a cost perspective • Inefficient from a timeliness perspective • Compliance with Personal Privacy Protection laws • (Manual) Point solution at each agency • Citizen needs to communicate individually with every department Legacy System Citizen

4. Solution Citizens are now involved and are true partners They can see their data, report changes, etc. Have a holistic view of a citizen Now able to see shared Program populations - new insights are possible Can alter processes for maximum efficiency Architecture supports ongoing modernization initiatives Data Governance is clear and explicit Citizen data is now securely shared Personal Privacy Protection laws are automated and consistently implemented Citizen 360 Subscribe to data changes A firewall of MoUs, Laws & Court Orders

5. Alternative Runtime Perspective System of Record System of Record System of Record System of Record Citizen 360Data Citizen Portal Master Index Centralized Governance operates like a “business-savvy firewall.” Data is filtered in real-time based on the Inter-Organization Data Sharing Agreements Professional User Portal

6. Four Major components Citizen Portal Centralized Governance Master Citizen Index Visual Data Model

7. Solution Component – 1 Master Citizen Index • An optional Citizen360 element • Helps avoid duplicates - simplifies inter-agency communications • Includes Identity Resolution (IR) algorithms – online “name clearance” and periodic (batch) analytics • Single identifier for the citizen – a more professional government • Individual request or range-requests • Configuration options • Prefix • Check digits • Etc.

8. Solution Component – 2 Visual Data Model Note: Includes a completed reference model. Can use this model as-is, or use this model as a foundation or develop a new one from scratch Superset of data elements across subscribed systems Required code (UI & API) is generated from the visual model Includes Government-specific modeling support

9. Solution Component – 3 Centralized Governance • Federal Rules • Federal Privacy Act (U.S.C. 552a) • 1988 Computer Matching and Privacy Protection Act • Title IV-D requirements • Federal Parent Locator Service (FPLS) rules - Sec. 453. [42 U.S.C. 653] • State Directory of New Hires rules - Sec. 453A. [42 U.S.C. 653a] • Rules on use of FPLS in cases of parental kidnapping - Sec. 463. [42 U.S.C. 663] • State specific rules that redact data • E.g. SSN truncation in public records (California Civil Code sections 11798.88 -1798.89 etc. ) • State specific rules that hide data • E.g. Privacy of persons receiving/providing Child Support (Revised Code of Washington RCW 26.23.120 ) • Court Orders that overturn legislation on a case-by-case basis • Formalizes and centralizes access rules – whether they are inter-organizational, privacy laws, access laws or individual court orders • Organizations create electronic “Memoranda of Understanding” to govern their data sharing • Access is via online web pages and/or Web Services API and/or publish & subscribe Alerts • Allows cross jurisdiction data sharing • Inter-Agency, Inter-State, Inter-National

10. Solution Component – 4 Citizen Portal Gov 2.0… “My Citizen-records at-a-glance” Allows access to all known ‘person data’ across all (linked) systems Encourages citizen collaboration – report errors, provide Permissions Government 2.0

11. Platform Technology Standards Browsers • Microsoft Internet Explorer • Mozilla Firefox • Apple Safari • Google Chrome Database • Oracle • DB2 • SQL Server • MySQL Application User Interface • Java 1.6 • Built as cross-platform J2EE product • Embedded Portal built to JSR-168 standard • ADA compliant • Multi-lingual (database configurable) • Highly configurable and “skinnable” • Includes extensibility mechanisms

12. Technical Architecture Model Citizen Portal Correction Requests Information Viewing Permission Submissions Citizen Reference Model User Interface Visual Model Services API Web Service | JMS | File Data Privacy Rules Master Citizen Index Internal Solution Third Party None Visual Modeling Tools Portal (JSR-168) Conceptual Modeling Tools User Interface Configuration Code Generation Tools User Interface Framework (Visage) Infrastructure: ORM, Logging, Security, Parameters, Lookups, etc

13. THANK YOU info@bSolv.com www.bsolv.com 3330 Cumberland Boulevard Suite 500 Atlanta, GA 30339 Office: +1 678.638.6692 Confidential and Proprietary