Netiquette: Guidelines for Clear and Polite Email Communication

1. Unit 5 Netiquette

2. A. Sally likes to be calm in the morning. Calm: quiet , not nervous B. When she heard about her mother’s illness, Andy got very upset. Very angry C. Julia never says thank you . He is rude . not polite D. Diego always says thank you. He is polite. not rude E. I always reply ( to letters) quickly to my friends. answer

3. Answer key page 80 • 1. to communicate • 2. private • 3. calm • 4. subject • 5. receive • 6. organize • 7. rude • 8. polite • 9. reply • 10. upset

4. Answer key page 81- page 82 • What is ‘ netiquette’? • 1. Netiquette is network ( email) etiquette, or manners. • 2. People need to know netiquette so they don’t communicate with each other through email. • Reading main ideas/ page 82 • Answer : c • Reading for details: • 1. Short and not long. • 2. Cross out don’t

5. Answer Key page 82-83 • 3. Cross out don’t • 4. Cross out don’t. • 5. Cross out don’t. • 6. Don’t use all capital letters.\ 7. Don’t send everyone a copy of every message. 8. Don’t send e-mails when you feel upset. 9. Don’t write very private things in e-mail. Page 83 1- 3- 4 6

6. Answer Key page 84 • 1. He sent the e-mail to everyone by hitting the REPYLY key instead of the REPLY key. It was an accident. • 2. She was working on an email to someone when she clicked SEND and accidently sent the first draft of a very angry-e-mail to a friend. • 3. She is angry because her husband has been secretly writing to his old friend.

7. Vocabulary F. I’m going to organize my CDs. put them in order G. I wanted to change the subject ( talking) talk about something else. H. She receives 30 messages a day. Take I. She didn’t communicate with her brother for 15 years. Talk or write a letter- or email- call J. Please don’t read this journal. It’s private. personal

8. For many people all over the world, email is the best way of communicating quickly, cheaply, and easily. Because it is so fast and easy, it is also very easy to miss communicate . To send clear, easy –to- understand e-mails, follow these basic rules of e-mail use-called network etiquette, or’ netiquette.’ Netiquette Do’s 1) Keep your e-mails short. Separate your ideas into different paragraphs. Some people receive hundreds of e-mails a day . They hate reading through long messages. They want to receive short, easy - to-read messages.

9. Netiquette Do’s )Check your message before you send it. Make sure it says what you want it to say. Remember that you are writing , not talking. For example, how can show in writing that your are joking? One way is to use ‘emotions’ . These are pictures made with punctuation marks, like) :). The colon is the two eyes and the parenthesis is the mouth.  ) Check your spelling . There is no reason for poor spelling . Even in e-mail.  ) Fill in the subject for each e-mail. This helps people organize e-mails and find old ones. Also, if someone has hundreds of e-mails to read , he or she might not read one without a subject, just to save time

10. Netiquette Do’s 5  ) Include your ‘signature’ at the end of every message . Every message should include your signature because it is not always clear who sent and email. An email signature includes your full name, e-mail address, and often you ‘ snail mail’ or street address and telephone number.

11. Nettiquette Don’ts 6) Don’t use all capital letters. This is the same as SHOUTING . It is rude. 7.  ) Don’t send every one a copy when you only want to send a message to one person. Often we are sent messaged as a cc ( carbon copy- the old word for a copy of a letter) . When we reply to these messages, we have to be very careful to reply Only to the person we want to read our message. 8 ) Don’t send e-mails when you are angry or upset. These messages are called’ flames’ . Wait until you are calm to reply. Also, don’t send e-mails that will get you flamed. Be polite and try not make anyone angry or upset.

12. Netiquette Don’ts 9 : ) Don’t think e-mail is private. E mail is written communication . Never write something in an e-mail that you wouldn’t say in public. There are a lot of things to think about when writing e-mail, but following these rules will help you to communicate clearly. Happy e-mailing.

13. Reading 2/ Dear Debbie E – mail. Everyone’s doing it. It’s so fast. It’s made communicating with each other so easy. But there’s dark side to e-mail. Recently, I’ve received a lot of letters from people in big trouble caused by the e-mail ‘ blooper’ ( mistake) . Read on to see what kinds of trouble the e-mail blooper can make. Dear Debbie, Help! Last week , I received an e-mail message from my best friend at work. It was a general message about the holiday party sent to the whole company.

14. Dear Debbie I wrote back to my friend saying that I wasn’t going the party. Then, I went on to tell her how much I hated working at this company . I told her how I thought my other co-workers were stupid and boring. I explained how I thought our boss was not nice and treated us all badly. I meant to hit the Reply button to send my friend the e-mail. Instead, I hit the the Reply all button which sent the message to my best friend, all ten co-workers, and my boss! Everything I wrote in the e-mail is true. But I would never say those things to my boss or other co-workers. I was so embarrassed, I took a few days off from work pretending

15. to be sick. I just couldn’t face all these people. But I have to go back to work soon. What do I say to them? Dear Debbie, What can I do? Recently, a longtime friend made me very upset. We live far apart, so I wanted to write a very organized, thoughtful e-mail explaining how I felt, I planned to write two drafts of the e-mail. In my first draft, I just wrote everything I was feeling. I was very angry, and at that moment, I felt that everything about her and our friendship was wrong. I wrote all this in the message.

16. Dear Debbie I then saved the e-mail and went on to other things, planning to rewrite it later, when I was less upset. You can see what’s coming. Somehow, when working on another e-mail. I clicked SEND and accidentally ( by mistake) sent this first draft of the e-mail to my friend. Of course, she is now so angry. She thinks I’m a terrible friend to send such a message to her. What can I say to her? Dear Debbie,] My wife and I are having an argument. We share a computer and the other day she was

17. She was looking in the ‘trash’ for an old file she had thrown out. While she was looking around for her lost file, she found all these e-mails of mine sent to an old friend. You see, my wife is not happy about me keeping in touch with this woman. So, I’ve been secretly e- mailing her for years. It’s nothing really. But because I know it would make my wife mad, I’ve been careful to deleting the messages. Well, I thought I was deleting the messages. I guess they were just sent to the ‘trash’ . I didn’t know I had to ‘empty the

18. Dear Debbie, Trash ‘ to really get rid of them. Anyway, my wife read them and is now really mad at me. She says I should apologize for writing to this woman. I say I haven’t done anything wrong. In fact, I think she should apologize for reading e-mails not sent to her. Who’s right?

19. 3. Focus on Vocabulary A prefix is a group of letters that can be added at the beginning of a word to change the meaning of the word. Sometimes knowing a prefix can help you guess the meaning of unfamiliar words. 1.Mis/ not : not doing miscommunicate: not communicating Misplace: not placing it in the right place. Misuse: not using it properly Misunderstanding: Not understanding

20. Answer key page 86-87 • Question 2. • 1. un- means ---not-------. • 2. tri means -------three-------. • 3. co means---------together-------. • 4. re means-----------again---------. • Question 3. • 1. misunderstood 7. unfriendly • 2. unable 8. rebuild • 3. reread • 4. co-owners • 5. misspelled • 6. tripod

21. Prefix; mis- un- tri-co-re 2. Un/ not: Most doctors agree that potato chips are unhealthy. 3. tri/ 3 : I want to buy a tricycle. 4. co/ together: My co-workers come from different countries. 5. re/ again: Review the lesson More examples cooperate- triangle- co-pilot- unhappy

22. Vocabulary Boring: not interesting- The lesson is boring Communicate: contact – We need to communicate Embarrassed: shy- Leila was embarrassed. To organize: to plan- I want to organize my time. To receive: to take- They received the payment. To reply: to answer - I want you to reply to my e-mail. Rude: not polite in manner- He is a rude person. Subject: topic to talk- He changed the subject . Upset: angry - I was very upset when I heard the news

23. 4. Focus on Writing Period ( .) Say point with numbers such as 5.5 Comma (,) to separate short items also to help us read larger numbers than 999. 1, 200, 000, Question mark (?) Colon (:) for list Semicolon (;) to join 2 related sentences Quotation mark (?) (“ “) to report words apostrophe ( ‘) contraction- possessions Parentheses ( ) explanation - definitions Exclamation point. ( ! ) show feeling

24. Answer Key page 88 -89 • 1. embarrassed page 89 • 2. communicate 1. 6.5 • 3. boring 2. 1,000 • 4. upset 3. ( ? ) • 5. reply 4. (.) • 6. rude 5. (,) address (,) • 7. polite 6. message ( ;) SPAM • 8. received ( ; ) ‘snail mail’ • 9. subject 7. ‘snail mail’ address • 10. organize ( his regular street • address) • 8. (,) • 9. (:)

25. Grammar Verbs + Gerund ( -ing) verbs + infinitive( to-) 1. Some verbs can be followed by a gerund ( base form of the verb + ing) • ex: enjoy – keep • enjoy + gerund= enjoyreading • Keep+ gerund= keeptalking

26. Grammar verbs + infinitive Some verbs can be followed by an infinitive ( to + base form of the verb) For example , want – need Want to stay / need to go want+ infinitive= I want to study. need + infinitive= She needsto pay.

27. Grammar / Some verbs can be followed by a gerund or an infinitive Like- love- hate- prefer Can be followed by either a gerund or an infinitive I like to read or I like reading I love to eat or I love eating I hate to cry or I hate crying I prefer to stay or I prefer staying

28. Answer Key page 1. Marika wants to send e-mail to her sister 2. Timothy doesn’t like writing letters the old fashioned way. ? Timothy doesn’t like to write letters the old- fashioned way. 3. Samantha and Peter hate using computers for anything . Samantha and Pete hate to use computers for anything 4. Betsy loves having a computer to help her with drawing. Betsy love to have a computer to help her with drawing. 5. Amanda and Wess don’t enjoy receiving jokes in e-mails.

29. Answer key page 96 6. I need to get a computer so I can e-mail my sister and parent. 7. You prefer using the telephone instead of e-mail. You prefer to use the telephone instead of e-mail. 8. My parents are 70 years old, but they love using a a computer. My parents are 70 years old , but they love to use a computer.