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e@SY Connects Transforming Public Services

e@SY Connects Transforming Public Services Gary Simpson 8th November 2012 e@SY Connects. Citizen Authentication Gateway to Public Services ( It’s All About Trust ).

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e@SY Connects Transforming Public Services

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  1. e@SY Connects Transforming Public Services Gary Simpson 8th November 2012 e@SY Connects Citizen Authentication Gateway to Public Services (It’s All About Trust)

  2. What is e@SY Connects? Exemplar of true partnership working 2

  3. International Projects – e@SY Connects • FUPOL is an FP7 ICT research project (4 years in duration) • Supports the whole policy-making process (lifecycle) with innovative ICT solutions • Automatically collects, analyses and interprets opinions expressed on a large scale on the Internet, including social media sources • Piloting in China, Croatia, Cyprus, Italy as well as the UK

  4. Citizen Authentication – Gateway to Public Services TRUST “a firm reliance on the integrity, ability or character of a person or thing” Personalised Services Authorised use and access of a service or services Joint Working To meet the challenge, develop, share service models and responsibilities Aim To support disadvantaged communities (initially), with applied and action research imperative in “trust anchor” development and implementation

  5. Trust "I can do more damage on my laptop in my pyjamas than you can do in a year in the field.“ Q 5

  6. Trust …. alternative technique

  7. Trust & Empowerment “Belong strongly to their neighbourhood” 2003 – 70% 2009 – 77% 2003 – 70% 2003 – 70% 2009 – 77% 2010/11 – 78% 7

  8. Digital By Default Alpha Project Citizens (CU Members)

  9. Quick Quiz Citizens (CU Members)

  10. Quick Quiz Citizens (CU Members)

  11. Digital By Default Alpha Project Citizens (CU Members)

  12. The “Trust Anchor” Approach Public/Partner Organisations Partner Organisations SERVICE ACCESS UK Pilot Area CREDIT UNION Citizens . e.g. Health Reassurance Service Environment PublicBuildings (e.g. Library) Private Banking Certification Authority Other Ass. (e.g. Post Office) Private Technology Government Departments

  13. Health Reassurance POC Patient Patient & Doctor Care Centre Doctors Surgery Patient & Other Care Staff Active Care/Reassurance Network Patient & Family Expansion, other uses/partners Consultant (Hospital)

  14. “What are we trying to do? • Objectives: • to develop a new model for services and care • to act as a support to on-going professional relationships in delivering high quality customer care and staff education • to increase trust, reduce fraud and improve transactional security • to increase confidence in intra and cross organisational transactions • to reduce transaction times, costs and effectiveness • to minimise ICT charges - doesn’t require changes to existing applications. • Expected results: (for example reHealth Reassurance) • Improved patient care and experience. • Development of professional relationships and education through a multi-disciplinary approach. • Reduced unnecessary admissions and re-admissions. • Reduced transport costs and associated carer costs. • GP savings through reduced call outs and surgery time. • Hospital savings through reduced bed use and avoided readmission penalties.

  15. Communication 15

  16. …. it’s all about TRUST “a firm reliance on the integrity, ability or character of a person or thing” 16

  17. Any Questions? Gary Simpson Telephone : +44(0)7776-163577 Email : garysimpson@easyconnects.org.uk 17

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