public works Department: Public Works PROVINCE OF KWAZULU NATAL

1. Department of Public Works Complaints Procedure public works Department: Public Works PROVINCE OF KWAZULU NATAL Complaint’s Procedure Written Complaints can be Posted to: MEC For Human Settlement and Public Works Senior Manager: Human Resources Management Private Bag X 9041 KZN Department of Public Works Pietermaritzburg Private Bag X 9142 3200 Pietermaritzburg 3200 Or Hand delivered to: Office of the MEC Senior Manager: Human Resources Management 455A Jan Smuts Highway Corporate Services Private Bag X 54336 Fedsure House Durban 258 Church Street 4001 Pietermaritzburg 3201 • The Department of Public Works commits to the following: • We will acknowledge receipt of your written complaint within 5 (five) working days from the date of receipt. • We will investigate and reply to written complaints within 16 (sixteen) working days. • We undertake to investigate and respond to your complaints within a total of 21 working days from the date of receipt. • We will respond to telephonic complaints within 1 (one) working day. • We will respond to electronic complaints (e-mail) within 3 (three) working days. • We will offer assistance and/or refer queries to the relevant section or unit where necessary. Send an E-Mail to: jurie.thaver@kznworks.gov.za Or use the Departmental Website and follow the Let’s Talk Link Senior Manager: Human Resources Management: jean.makhaye@kznworks.gov.za Telephone: Office of the MEC 031 261 8997 Senior Manager: Human Resources Management 031 260 4105 The Deputy Manager: Service Delivery 033 260 4118 Website Address: www.kznworks.gov.za The Department is committed to zero fraud and corruption Please Report any fraudulent and corrupt activities to: 079 874 6852 / 082 804 3293