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Owners' Satisfaction with Consultancy Practices in Saudi Arabia

This study examines the satisfaction of public owners in Saudi Arabia with consultancy services provided by local architects and engineers. The research aims to identify the current status of consultancy services, the most demanded services by public owners, and the problem areas in the relationship between owners and consultants. The findings reveal that while owners are moderately satisfied with the services, there are areas for improvement such as design error management, communication difficulties, and owner involvement in the design process. Recommendations include defining needed services at the beginning, employing life cycle cost analysis, and enhancing communication and coordination between owners and consultants.

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Owners' Satisfaction with Consultancy Practices in Saudi Arabia

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  1. 'Owners Satisfaction with Consultancy Practices in Saudi Arabia' by Ahmad I. Al-Musallami MS Thesis: CEM, KFUPM, 1992 Presented By: Wasel A. Al-Muhammad 24 December 2002

  2. AGENDA Introduction Research Questions Sampling Findings & Limitations Conclusion & Recommendations

  3. Introduction Consultancy service is the professional advice offered by A/E for a fee Local A/E entered the market in 1980s with support from the Saudi government Foreign A/E: unable to satisfy cultural and environmental needs + communication barriers

  4. Research Questions What is the status of the current A/E services? What services are demanded most by public owners? What are the problem areas in A/E-public owners relation? Are public owners satisfied with the consultancy services?

  5. Sampling Entire public org. eligible for share in gov. projects budget (MOF’98: 39): 61.5% Response Rate 120 local active A/E involved in building construction in Dammam, Riyadh & Jeddah: 33.3 % Response Rate

  6. Analysis Data was analyzed using Statistical Analysis System (SAS) software Analysis was based on indexes & cross-tabulation due to non-categorical nature of data Index (I) is I = Σ[s*f]/4; s scale from 0(never) to 4(always) & f % frequency of response

  7. Findings: Status of Local A/E

  8. Services Offered by Local A/E

  9. Services Demanded by Public Owners

  10. Problem Areas in A/E-Public Owners Relation Public Owners View A/E View High % of change order due to design error (13% owners had change > 20% project cost) Overlook the significance of design stage (52 % owners) Don’t employ A/E for the right scope of services Delay in design completion (59% owners) Low level of participation in design review(45 index level) Readiness to pay reasonable fee & get accurate design (40 % owners) Communication difficulties (57% owners) Appreciation of A/E role to project success (49 index level)

  11. Public Owners Satisfaction with the Consultancy Services satisfaction is design ability to fulfill its function, cost effectiveness, aesthetic requirements and buildability Owners’ view: satisfaction index level 56 % A/E view: satisfaction index level 66 % l Overall public owners satisfaction level of local A/E services is MODERATE

  12. Limitations Owner Sample: public org. eligible for share in gov. projects budget A/E Sample: local active A/E operating in Dammam, Riyadh & Jeddah Sample Size, Time & resources constraints

  13. Conclusion A/E services range from basic design to full-scale services depending on client’s demand and fee Owners demand basic design services & site supervision, but ready to employ A/E for CM, cost control, VE, etc Owners’ view: High % change orders due to design error A/E view: low owner involvement in design Public owners satisfaction level is moderate

  14. Recommendations Owners should define needed services at beginning and think of employing: pre-design, VE and CM Owners should employ life cycle cost analysis and constructibility reviews involving materials and methods Owners should closely communicate/coordinate with A/E throughout the design stage

  15. Thank You

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