Changing HIM Roles…Changing HIM Services

1. Changing HIM Roles…Changing HIM Services Providing Exceptional Health Information Services Sallyanne Wissmann Manager, Clinical Coding Service Mater Health Services Brisbane

2. Congratulations to Mater Clinical Coding Service Team Finalist 2004 Exceptional People Awards

3. Mater’s Mission “In the spirit of the Sisters of Mercy, the Mater Hospital offers compassionate service to the sick and needy, promote an holistic approach to health care in response to changing community needs and foster high standards in health-related education and research. Following the example of Christ the Healer, we commit ourselves to offering these services to all without discrimination.”

4. Mater’s Core Values Care: The spirit of compassion Mercy: The spirit of responding to one another Dignity: The spirit of humanity, respecting the worth of each person

5. Mater’s Core Values Quality: The spirit of professionalism Commitment: The spirit of integrity

6. In living the mission set down by our Mercy founder, Catherine McAuley, we aim toward innovation, quality, professionalism and collaboration Mater Health Services

7. Mater Health Services • Not for profit owned by the Sisters of Mercy • 7 Acute public & private hospital facilities • Adult, Children's, Women’s • Total Beds = 897 • Discharges = 90,000 • Outpatients attendances = 225,649 • Emergency attendances = 74,720 • South Brisbane & Redland sites • www.mater.org.au

8. Health Information Service • Health Record storage, retrieval and delivery services • Clinical Data Services • Clinical Coding Service • Clinical Data Management • Medical Transcription Service • Mail Service • Medico-legal Service

9. Exceptional Service Is your service ‘exceptional’? Are you as a HIM ‘exceptional’? Exceptional: “forming an exception, not normal” “having much more than average intelligence, ability or skill”

10. Clinical Coding Services…Then • Silo based • No sharing of knowledge • No skill transfer • No dedicated quality resources • No formal quality program • No continuing education program

11. Clinical Coding Service…Now • Centrally managed service • Multi-skilled Clinical Coders • Dedicated quality resources • Coding Quality Plan • Continuing education program

12. An Exceptional Coding Service…2004

13. Innovation A creative approach towards maximising patient or organisational benefit • Clinical Coding Structure

14. Quality Demonstrated quality outcome in the delivery or support of Mater Health Care services • Coding Quality Officers • Quarterly Coding Audit • Coding Quality Plan

15. Professionalism High professionalism in achieving the above, showing a reflective pride in the delivery of exceptional service and Mercy ethos • Coding Service Client Charter • Coding Team

16. Collaboration Actively involving all the relevant personnel, in delivering the quality outcome, and promoting a happy working environment

17. Clinical Coding Service Are we there yet?

18. Health Information Service…changes • Centrally managed service • Executive accountability • Client charters • Comprehensive service reviews • Strategic Planning • Preparing for an electronic solution • Clinical Data Services

19. Skills of a HIM Leader • Communicator • Negotiator • Coach • Project management • Technical expertise • Leader

20. The Challenge To provide exceptional services as a HIM professional in an ever changing environment, in order to be the leaders in the field of health information management both now and in the future Innovation…professionalism…quality…collaboration