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The European approach to Service Standardization Andreea Gulacsi Programme Manager Services CEN

The European approach to Service Standardization Andreea Gulacsi Programme Manager Services CEN andreea.gulacsi@cenorm.be ASEAN Regional Workshop on Standards in Services 12 & 13 July 2004, Singapore. Background. Services market in the EU (70% of GDP and employment in EU);

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The European approach to Service Standardization Andreea Gulacsi Programme Manager Services CEN

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  1. The European approach to Service Standardization Andreea Gulacsi Programme Manager Services CEN andreea.gulacsi@cenorm.be ASEAN Regional Workshop on Standards in Services 12 & 13 July 2004, Singapore

  2. Background • Services market in the EU (70% of GDP and employment in EU); • Service standardization not completely new to CEN (numerous service aspects already exist in available standards); • Standardization exclusively in services currently tentative and ad-hoc; • Standards concerning the service sector need to expand.

  3. Achievements so far Technical Committees: • Maintenance Services (CEN/TC 319) • Transportation Services (CEN/TC 320) • Cleaning Services (CEN/TC 328) • Tourism Services (CEN/TC 329) • Postal Services (CEN/TC 331) • Facility Management Services (CEN/TC 348)

  4. Achievements so far • CEN Task Forces of the Technical Board • Translation Services (CEN/BT/TF 138) • Funeral Services (CEN/BT/TF 139) • Healthcare Services (CEN/BT/TF 142) • Security Services (CEN/BT/TF 167)

  5. Plan of Action 2003 • August 2003: • Public enquiry launched by CEN/CMC on the web (www.cenorm.be); • October 2003: • EC Programming Mandate M/340 in the field of services addressed to CEN, CENELEC and ETSI; • November 2003: • CEN Interim Report presented on the results received on the enquiry; • December 2003: • Approval of the mandate by CEN in the field of services.

  6. 2004 • 9th March EC workshop ‘European Standardization for Services’; • Creation of CEN/BT/WG 163 ‘Service Standardization’; • Establishment of CEN/TF 167 ‘Security Services’ (Secretariat DIN); • 11th May CEN Open Day on Service Standardization for European Federations; • Interim Report on M/340 to EC (June 2004); • Final Report on M/340 to EC (end 2004);

  7. CEN ‘Services’ 2004 • CEN participation in EC ‘European Forum on Business Related Services’; • Development of current service standardization work; • Development of new service standardization projects with the help of all stakeholders; • Organization of ‘Services’ CEN Conference (beginning 2005);

  8. You have: • Obstacles to cross border trade? • Need for a level playing field? • Need for rationalization? • Need for transparency and clarity? • Need for higher consumer/client protection? EUROPEAN STANDARDS CAN HELP!

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