National Gambling Fono 2009

1. National Gambling Fono 2009 Pasifika Gambling Helpline “Vai Lelei” with Hana Asi-Pakieto and Viliami Ahokava Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657

2. Background History • 1992 – Gambling Hotline launched • 1998 – Standalone company: Gambling Problem Helpline • 1999 – Gambling Helpline Website www.gamblingproblem.co.nz • 2001 – Pasifika Gambling Helpline – December • 2003 – Maori Gambling Helpline and Youth web site • 2004 – Name change - Gambling Helpline • 2005 – GH DVD/Video wins international award • 2008 – MOH and Lifeline sign Gambling Helpline contract 2010 Nov 1 GH commences 24hour service Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657

3. Purpose Primary: To provide by Pasifika for Pasifika gambling counselling, information and referrals to gamblers and Significant others, in order to empower callers to make changes, to re-enforce the reduction of gambling and harm and to increase understanding of problem gambling. Secondary: To raise the understanding of problem gambling in the Pacific community and with related service providers Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657

4. Services • Provide gambling addiction phone counselling support for the Pacific community • Offer Pacific appropriate counselling using a range of Pacific and mainstream approaches depending on the needs of client • Offer crisis management and harm reduction counselling, including interventions when necessary • Alerts and Interventions for at risk clients • Intervene if a client is at risk of harming themselves or another person or has intentions of killing themselves. • Police may be contacted. Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657

5. Services • Brief/Full Interventions and Ongoing Callback Support • Arranging to call clients back at a time agreed with them or the client calling the PI Helpline regularly. • Build trust and rapport • Facilitate the fonofale framework and other Pacific models for assessment guides • Enable ongoing communication in the context of extended family/multiple home environments and shift work. • Referrals to face-to-face counselling There are few Pacific face-to-face gambling counselling agencies so most referrals are to mainstream agencies. The choice of agency is the caller’s prerogative. Pasifika Gambling Helpline 0800 654 657

6. Difference from main Helpline Service Additional cultural approaches include: • Use of native tongue and cultural understanding • Establishing rapport through personal resources such as church and other relationships and understanding the musu and fakama (shame) callers may have • Use of stories, metaphors and narrative – an oral approach (talanoa) • Gender matching, e.g. an older male caller matched with a male counsellor Pasifika Gambling Helpline 0800 654 657

7. Statistics Notes: All analysis incls only those where ethnicity is known. Source: Gambling Helpline New Zealand Database Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657

8. The Importance of Client Choice • Details of each intervention agency is given to the client. Selection usually based on locality and accessibility for client. • It is not GH policy to prefer one over another; client’s choice will always be respected. We attempt to reconnect clients to the same agency if they identify a certain agency. • Common client questions to GH counsellors include: • Who do you recommend? • Who do you think is the best? • What’s the difference? GH staff are trained to give the client all the agencies available, reminding clients that all agencies are trained to work with people having problems with gambling or being affected by someone’s gambling behaviour. Pasifika Gambling Helpline 0800 654 657

9. Statistics by Age and Region Source: Gambling Helpline New Zealand Database Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657

10. Advantages and Disadvantages of Telephone Counselling • Advantages • Clients resistant to attending F2F may be supported by telephone until they are ready for these sessions. • Clients who are well known in a community may be reluctant to seek F2F counselling from services located within the community • It is a suitable mode of therapy delivery prior to or between F2F counselling sessions (Swinson et al, 1995) • Beneficial as a supportive net between F2F sessions (Coman, 1996; Flynn et al, 1993) Disadvantages - Absence of visual and non-verbal cues Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657

11. Pasifika Gambling Helpline Operating Hours Tuesday 5 pm – 9 pm Thursday 6 pm – 9 pm Friday 12 noon – 4pm 0800 654 657 hana.asi@gamblingproblem.co.nz. www.gamblingproblem.co.nz Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657

12. Start here (20 font) • First line of bullets (20 font) • Second tier of bullets (18 font) • Third tier of bullets (16 font) • Fourth tier of bullets (14 font) • Fifth tier of bullets (14 font) Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657

13. Page Title • Start here (20 font) • First line of bullets (20 font) • Second tier of bullets (18 font) • Third tier of bullets (16 font) • Fourth tier of bullets (14 font) • Fifth tier of bullets (14 font) Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657

14. Page Title • Start here (20 font) • First line of bullets (20 font) • Second tier of bullets (18 font) • Third tier of bullets (16 font) • Fourth tier of bullets (14 font) • Fifth tier of bullets (14 font) Pasifika Gambling Helpline 0800 654 657 Pasifika Gambling Helpline 0800 654 657