1 / 10

Conflict Resolution Techniques for Effective Leadership

Learn about conflict resolution methods, including collaboration and brainstorming, to address differences maturely. Discover ways to facilitate collaboration and reach consensus in a respectful manner. A leader must be adept at resolving conflicts for successful team dynamics.

lbrock
Download Presentation

Conflict Resolution Techniques for Effective Leadership

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Leadership Excellence Series Resolving Conflict 321

  2. Definitions Conflict is what you get when two or more people have differences, real or perceived, that are not resolved. 1

  3. Definitions Conflict resolution is what we do to identify and address conflict in a mature and respectful way. 2

  4. Types of Conflict 1. Contentious Personalities 2. Misunderstanding 3. Issues 4. Styles of Leadership 3

  5. Methods for Resolving Conflict 1. Ignore it 2. Smooth it over 3. Force 4. Compromise 5. Collaboration 4

  6. Facilitate Collaboration 1. Find the root cause. 2. Allow all parties to speak. 5

  7. Facilitate Collaboration • Do not allow emotion to consume the parties involved. • Keep a respectful, empathetic, and caring attitude toward everyone. • Stay away from blame and accusations. A Word of Caution 6

  8. Facilitate Collaboration 3. Encourage all parties to listen. 4. Identify areas of disagreement. 5. Identify areas of agreement. 6. Search for solutions. 7. Reach a consensus. 7

  9. The Brainstorming Method • Write down all ideas as they are generated. • Evaluate the positive and negative aspects of each idea. • Narrow the list to the idea that best resolves the problem. 8

  10. Conclusion A leader mustresolve conflict! 9

More Related