One Call, One Click Software

1. One Call, One Click Software Providing I&R Clients with Improved Transportation and Trip Planning Information AIRS 2014 Conference Attendees June 3, 2014 Sheila Smith, 211 Broward JanaeFutrell, Atlanta Regional Commission RichelleGosman and Jennifer Hibbert, Federal Transit Administration Eric Ziering, Cambridge Systematics

2. Agenda for Today’s Workshop • Veterans Transportation and Community Living Initiative Program Goals and Objectives (VTCLI) • Project Case Studies • 2-1-1 Broward (Ft. Lauderdale, FL) • Atlanta Regional Commission • 1-Click Software Overview and Demonstration • Panel Discussion: Questions and Answers

3. Veterans Transportation and Community Living InitiativeJennifer Hibbert and Richelle Gosman, Federal Transit Administration

4. VTCLI Program Goals • Build on success of United We Ride “One Call Center” model • Build or expand one-call/one-click transportation resource centers that would improve access to transportation services for veterans, military families and other transportation disadvantaged populations • Bring together community providers to tackle Veteran and Military mobility • Gather transportation providers, human service agencies, governmental Veteran and Military service providers, as well as non-profit Veteran and Military Family support organizations around the problem of transportation for America’s veterans and military families

5. VTCLI Program Profile • Funding made available in FY2011 and FY2012 • Developed and supported by the Coordinating Council on Access and Mobility • Two types of discretionary funding: • Capital ($61.2 million) • Marketing/Research ($2.9 million) • 86 projects across the county in urban, suburban, and rural communities

6. VTCLI Progress • Most projects either underway or nearly complete • Ongoing technical assistance provided by APTA and CTAA • Ended April 30 • Strengths: Partnerships, Community Support • Weaknesses: Local Funding, Technical Capacity

7. Next Steps • United We Ride • Mobility Management initiative • www.unitedweride.gov • Recent Funding Announcement: Mobility Services for All Americans (MSAA) • RFP soliciting projects for deployment planning of Travel Management Coordination Centers (TMCCs) to support interoperable, coordinated human service transportation (HST) systems • Posted May 1, 2014; Closes July 1, 2014 • Submissions to www.grants.gov

8. South Florida One Call-One ClickSheila Smith, 211-Broward

9. South Florida Partners • Broward Metropolitan Planning Organization • 2-1-1 Broward • 2-1-1 Palm Beach / Treasure Coast • 2-1-1 Switchboard Miami • Workforce One • Veterans Administration • VFW Post 8195 / Stone of Hope • Transit Services • Paratransit Providers • Broward County Grants Office

10. Regional Transportation Challenges • Densely populated metropolis with frequent cross-county travel • Multiple modes of transportation • County specific transportation resources • Multiple transportation information sites • 2-1-1 resources don’t include trip planning information

11. 2-1-1 Infrastructure • Existing call center • Technology • 24/7 answering by professional counselors • Health & human service resource database • Personal and website access to information • Text & chat capacity

12. Added 2-1-1 Value • Familiar source of information – community health & human services • Existing source of information - nonprofit & free transportation resources • Tracking and reporting capacity • Trip plans • Transportation needs • Unmet needs • Data to support community planning

13. South Florida Transportation Project • One source - cost, eligibility & trip information • Multiple access points • 24/7, multi-lingual personal information & trip planning assistance • Web-based trip planning • Smart phone app

14. Project Funding • 1st Round – VTCLI Funding • Contractor: Cambridge Systematics • 2-1-1 technology enhancements

15. Atlanta Region One-ClickJanaeFutrell, Atlanta Regional Commission

16. 1-Click Software DemonstrationEric Ziering, Cambridge Systematics

17. About 1-Click/CS • Designed to meet the transportation needs of human service transportation clients • Veterans, military families, elderly, disabled, other transportation disadvantaged • Key features: • Unified trip planning for public, private, and volunteer services • Works on computers, tablets, and smartphones • Tailored to individuals, their needs, and their specific trips • Empowers call center staff to deliver improved services

18. Open Source, Standards-Driven • Fully-supported multi-client project: • Broward 2-1-1, ARC, PennDOT, Inland Empire United Way, Jacksonville Transportation Authority • All agencies benefit from investments in the platform • Can be deployed quickly, in 60 to 90 days • Data: Transit (GTFS); demand-responsive and other services; points of interest • Branding: Site name, logo, design, and content • Support post-VTCLI funding sources: capital grant funding, sustainability efforts

20. Panel DiscussionQ&A

21. Presenter Contact Information • Sheila Smith, 2-1-1 Broward • 954-390-0493; ssmith@211-broward.org • RichelleGosmanand Jennifer Hibbert, FTA • 404-865-5600, jennifer.hibbert@dot.gov, richelle.gosman@dot.gov • Janae Futrell, Atlanta Regional Commission • 404-463-3525; jfutrell@atlantaregional.com • Eric Ziering, Cambridge Systematics • 617-234-0508; eziering@camsys.com

22. One Call, One Click Software Providing I&R Clients with Improved Transportation and Trip Planning Information AIRS 2014 Conference Attendees June 3, 2014 Sheila Smith, 211 Broward JanaeFutrell, Atlanta Regional Commission RichelleGosman and Jennifer Hibbert, Federal Transit Administration Eric Ziering, Cambridge Systematics