Tennessee One Call System, Inc.

1. Tennessee One Call System, Inc. DBA Tennessee811

6. Bruce Mangrum, Chair AT&T William Russell, V-Chair Sprint Eddie Andrews, Treasure NES Ed Kelley, Secretary Middle TN Natural Gas Paul Ramsey, TN Gas Pipeline Bobby Garner, Piedmont Natural Gas Bobby Mullens, Comcast Reggie Bowlin, MLGW Paul Randolph, KUB David Middlebrooks, JEA Frank Sadler, Atmos Donnie Mingus, Exc. Rep. Team Construction Board of Director’s

7. Tennessee811Mission Statement • To Provide the Best Possible Communication and Notification Service to Prevent Damage to Underground Utilities.

8. Purpose(1983) • Take calls from Excavator’s that are planning on digging • Process the information • Transmit this information to Member Utilities

9. Needs(2008) • Damage Prevention Partner • Full Service Contact Center • Ticket Screening • Educator • Enforcer • GIS Specialist • Emergency Responder Trainer • Lobbyist • Software Provider

10. 811 Promote Damage Prevention Advertise Call Before You Dig Education PIPE, Partners in Protecting Everyone TNDPC, Damage Reporting GeoRemote Eticket KorWeb Positive Response MSAM, Member Service Area Mapping Legislation Member Visits Mapping Assistance Not Just A Ticket Taking Service

11. 811 • 811 is now available Statewide • All promotional material includes 811 vs. the toll free number, 1-800-351-1111 • Approx. 52% of our calls come in on 811 • 811 is available Nationwide, however, you will be directed to the state One Call that you are calling from.

12. 811 Logo

13. Promote Damage Prevention • 1 Marketing Manager, Kathy Quartermaine • 2 Liaison Managers, Holly Austin, Scott Holder • Duties and Responsibilities: • Safety Presentations • Tradeshows • Tailgate Meetings • Member Visits • PIPE • Member Services • Enforcement Education

14. Advertising • Utility Association Newsletters • Contractor Association Newsletters • Trade Magazines • Bill Boards • Radio • Major Market and TRN • Southern Living Magazine • Newspapers • Banners

16. PIPEPartners In Protecting Everyone • 23 Meetings covering the entire State • 83 Sponsors • Total Attendance = 2,460

18. TNDPCTennessee Damage Prevention Committee • Endorsed by the Common Ground Alliance (CGA) as a Regional Partner • Chaired by, Bobby Garner, Piedmont Natural Gas • Encourage all Stakeholders to participate • Meet Quarterly • Promote the Use of DIRT (Damage Information Reporting Tool) • Discuss and Resolve issues pertaining to Damage Prevention

19. TNDPC Map Results

20. GeoRemote • Remote Ticket Entry System • Eliminate having to call in your Locate Request • Interface with the same server as the Agents • 73 Users • Entered Tickets = 52,000 • Benefits: • Cost saving to Tennessee811 • No agent interaction • User maps their own locate • Maintain a record of your locate request

21. eTicket • Remote Ticket Entry via www.tnonecall.com • Easy to use, fill in the blank. • One Call Agent maps the locate request and emails a copy back.

22. KorWeb • Ticket Receiving and Management Application • Receives your Locate Request by email • Various reporting capabilities • Ability to Map your Locate Requests, using Google Maps • Include automated Positive Response Component • 50 Users, receiving more than 200,000 locates • Available FREE to all One Call Members

29. Positive Response • Mandated into Law, January 1, 2008 • Utilities Required to Respond to all Locate Requests • Response must be done on-line • 383 Members Signed up, 72% • For more information, Contact Holly or Scott

34. Positive Response Stats: Total Member Codes: 533 Total Setup: 383 Time Period 1/1/08 – 10/31/08 Total Responses – 1,925,199 (note these are responses, not ticket counts) Complete (indicates some type of response) – 1,060,660 (55.09%) Null (no response) – 864,539 (44.91%)

35. MSAMMember Service Area Mapping • Online access to your Member Database with Tennessee811 • Enables Members to see your Database in relation to Tennessee811 Mapping data • Editing Version available soon • Currently 32 Utility Users

36. Member Service Area Mapping (MSAM)

37. MSAM Grid Member Sample – grids on

38. MSAM Spatial Member Sample – grids on

39. MSAM Spatial Member Sample – grids turned off

40. Legislation • Working with the TRA to write new Enforcement Legislation • Create an Advisory Board • Increase Penalties • Offer Education in lieu of Penalties • Probable Violations of the UUDPA reported to the TRA • Mandatory Membership • New Sewer Lateral requirements • Introduce in the 2009 Legislative Session • Information will be distributed to our Members

41. Member Visits • Liaison Staff visits all 535 Utility Members • Offering; • Promotion Assistance • Safety Training • Ticket Management, KorWeb • Ticket Entry, GeoRemote/Eticket • Positive Response Training • Mapping and Database Assistance

42. Tennessee811Center Performance Statistics • Call Volume by Month • Speed of Answer • Call Length • Calls Answered within 30 Seconds • Ticket to Transmission Ratio • Historical Ticket data

43. 2008 CallVolume by Month

44. 2008Average Speed of Answer

45. 2008Average Call Length

46. 2008% of Calls AnswerWithin 30 Seconds

47. 2008Ticket to Transmissions

48. Tickets to Transmissions • Includes every Transmission • 1 ticket in = 7 transmissions out • Without Positive Response • 1 ticket in = 6 transmissions out • Without multiple receiving locations • 1 ticket in = 4.5 transmissions out

49. Call History Lifetime

50. Ticket Volume Change