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Department of Information Technology Billing System (TUAM) Project Close

Department of Information Technology Billing System (TUAM) Project Close. Eric Aragon 22 April 2013. DoIT Billing System Project Objectives:. Laws of 2011, Ch. 179, Section 4, Department of Information Technology (3) Equipment Replacement Revolving Funds and FY12 Operating Funds (20310)

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Department of Information Technology Billing System (TUAM) Project Close

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  1. Department of Information Technology Billing System (TUAM)Project Close Eric Aragon 22 April 2013

  2. DoIT Billing System Project Objectives: • Laws of 2011, Ch. 179, Section 4, Department of Information Technology (3) Equipment Replacement Revolving Funds and FY12 Operating Funds (20310) • The DoIT Billing System project is in response to a the Department of Information Technologies (DoIT) need to: • Ensure timely delivery of accurate invoices, • Replace an unsupported mission critical application (CIMS), • Provide secure, online detailed invoice information for DoIT customers and • Streamline internal billing processes.

  3. DoIT Billing System Project PCC Approved Funding History: Laws of 2011, Ch. 179, Section 4, Department of Information Technology (3) Equipment Replacement Revolving Funds and FY12 Operating Funds (20310) • $417K Project Implementation • $100K certified on 10/26/2011 for project planning, license support and reinstatement • $210K certified on 2/22/12 for project implementation (Mainline Contract) • $107K certified on 6/20/12 for ODBC Driver and Project Manager services.

  4. DoIT Billing System Project Schedule Performance: • Completed Project On Time • Initiation Phase Cert. – Dec 15, 2010 • Planning Phase Cert. – Oct 26, 2011 • Implementation Phase Cert. - Feb 22, 2012 • Mainline and ACRO on site May – Nov 2012 • Cut-over to Production – Nov 9, 2012 • Training (~150 agencies) – Nov thru Jan 2013

  5. DoIT Billing System Project Budget Performance: • Exceeded Budget by $3K • Actual Professional Services $311K • Planned Professional Services $310K Difference $1K • Actual Software Cost $109K • Planned Software Cost $107K Difference $2K

  6. DoIT Billing System Project Transition to Operations: • DoIT Billing System Sustainment Plan • Billing Team will own TUAM software, data integrity and renewal of software and maintenance license. • System Services (Unix Team) identified Mike Owens as the Systems Admin to support upgrades and technical support.

  7. DoIT Billing System Project Lessons Learned: • Include technical resources in Planning and gathering requirements: • Ensure Development and Production licenses are purchased upfront. • Better forecast user load and allocate enough disk storage upfront. • Understand the implications of selected software platform, OS, etc. e.g. Unix vs. Windows • Involve customer to understand how many user Id’s are needed up front.

  8. DoIT Billing System Project Lessons Learned: • Weekly project team meetings was effective: • Tracking Action Items • Up to date project schedule • Monitoring risks and issues • All stakeholders were engaged throughout the project and completed action items on time. • ESC was engaged and helped resolve issues as needed.

  9. Thank You……. Questions?

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