IT Hiring and Compensation Trends 2010

1. IT Hiring and Compensation Trends 2010 <Insert name> <insert title> © 2009 Robert Half Technology. An Equal Opportunity Employer

2. Company Overview Robert Half International • Founded in 1948 • Pioneer in specialized staffing services • Ranked number one in our industry in FORTUNE® magazine’s list of the “World’s Most Admired Companies” (March 16, 2009) Robert Half Technology • Provides highly skilled IT professionals • Conducts ongoing research on IT workplace trends • Respected resource on IT hiring and employment

3. Today’s Discussion • The IT Hiring Environment • Technical Skills in Demand • 2010 Salary Trends • The Value of Certifications • Soft Skills in Demand • Staffing in a Challenging Economy • The Benefits of Flexible Staffing

4. The 2010 Salary Guide • National starting salary ranges for IT positions in the United States and Canada • Trends affecting IT hiring • Review of in-demand skills and attributes • Advice on building strong IT teams and maintaining employee morale • Staffing for success

5. Sources of the Data • Interim and full-time placements made throughout the year from our offices in the United States and Canada • Local insight from our staffing and recruiting professionals throughout our branch network • Exclusive workplace research we conduct among CIOs • A review of actual starting salaries in 2009 • An extrapolation of current trends into 2010

6. The IT Hiring Environment • Today’s IT departments face complex challenges • Economic conditions require firms to operate more efficiently and achieve more with fewer resources • Strategically deployed IT systems and personnel can help a company accomplish these goals • Companies need staff in technical development and programming that can result in cost savings

7. It’s Still Difficult to Find Good IT People • Pockets of opportunity exist in key specialties • Shortage of qualified applicants is the primary recruiting challenge* • Many talented people unwilling to risk leaving a stable job for an untested opportunity Despite a more cautious economy, demand remains for highly skilled IT professionals *Source: Robert Half International and CareerBuilder® survey of 501 hiring managers (August 2009)

8. Time to Hire The average time range to hire is unchanged from last year, despite higher unemployment rates.

9. Unemployment Rates U.S. Unemployment Rate: 9.7% (Jan. 2010) Quarterly National Average (Q4 ‘09): 8.8% Quarterly Unemployment Rates (Q4 ’09): Computer scientists and systems analysts: 5.0% Database administrators: 1.8% Computer and information systems managers: 2.3% Network systems and data communications analysts: 5.1% Computer support specialists: 5.1% Computer programmers: 3.6% Network and computer systems administrators: 7.1% Computer software engineers: 4.1% Source: U.S. Department of Labor’sBureau of Labor Statistics

10. The IT Hiring Environment The current hiring climate can also be attributed to: • Pent-up demand • Demographic trends • New operating systems, hardware maintenance and software upgrades

11. The IT Hiring Environment Q1 2010 • 7% plan to hire in Q1; 4% plan to decrease staff; 89% plan to maintain current staffing levels • The net 3% increase in hiring activity is the strongest increase since Q1 2009 • 42% of CIOs are confident their firms will invest in IT projects in Q1 2010 • 41% plan to hire entry-level IT employees; 40% plan to hire staff-level talent • CIOs cite it’s most challenging to find skilled IT professionals in networking (19%), security (13%) and application development (10%) Source: Robert Half Technology Q1 2010 IT Hiring Index & Skills Report, Survey of 1,400 CIOs in the United States, Dec. 2009

12. Technical Skills in Demand Q1 2010 70% 48% Network administration Telecommunications support Desktop support 44% 66% Web development/website design Business intelligence 62% Windows administration 37% Database management 34% Virtualization 58% 27% ERPimplementation 52% Wireless network management Source: Robert Half Technology Q1 2010 IT Hiring Index & Skills Report. Survey of 1,400 CIOs in the United States, Dec. 2009. CIOs allowed multiple responses. Top responses shown.

13. Consistent Demand For … • Network administration • Virtualization • Applications development • Web development • Help desk and desktop support

14. Current Need For … All trademarks contained herein are the property of their respective owners.

15. 2010 IT Salary Trends *Refer to the Robert Half Technology 2010 Salary Guide to adjust salaries for your local market using the city variance index numbers provided in the guide. • On average, IT salaries in the United States are expected to decrease 1.3 percent • Salary ranges for select positions (national averages*): • Information Systems Security Manager $96,500 - $130,750 • Network Administrator $54,500 - $80,250 • Web Developer $57,500 - $88,000 • Desktop Support Analyst $46,500 - $68,000 • Help Desk Tier 2 $36,000 - $47,250

16. New Positions Added to The 2010 Salary Guide *Refer to the Robert Half Technology 2010 Salary Guide to adjust salaries for your local market using the city variance index numbers provided in the guide. • Applications Development (national averages*): • CRM Business Analyst $65,500 - $89,000 • CRM Technical Developer $73,500 - $97,250 • ERP Business Analyst $68,000 - $93,250 • ERP Technical/ Functional Analyst $73,000 - $102,000 • ERP Technical Developer $75,750 - $103,750 • TechnicalServices (national average*): • Systems Engineer $64,250 - $93,250

17. Technical Skills Can Boost Salary • Possessing specialized skills can provide candidates with additional pay on top of base salary* • For example: • Cisco network administration skills: 9% • Java development skills: 7% • LAMP: 6% • Linux/Unix administration skills: 8% • .NET development skills: 7% • SharePoint skills: 10% • Virtualization skills: 7% • VoIP administration skills: 9% *Source: Robert Half Technology 2010 Salary Guide. Add the percentages shown, based on national averages, to IT salaries for select positions listed in the guide.

18. The Value of Certifications • Provides clear evidence of an individual’s knowledge with a particular technology or practice • Demonstrates candidate’s initiative • Essential to life-long learning • Example of in-demand certifications include: • Microsoft certifications (e.g., MCTS, MCITP) • Cisco certifications (e.g, CCNA) • CISSP • PMP

19. Soft Skills in Demand It’s not just about the technology • Leadership abilities • Customer-service mindset • Ability to work under pressure • Written and verbal communication skills • Ability to align business and IT goals

20. CIOs’ Planned Investments 45% 26% Information security Software as a Service (SaaS) Virtualization 20% Business intelligence 28% 28% Data center efficiency 20% Green IT Voice over Internet Protocol 18% Social networking 27% 17% Web 2.0 Source: Robert Half Technology survey of 1,189 CIOs in the United States and Canada, April 2009

21. Upgrades on the Horizon 54% 29% Hardware Wireless networks Servers 15% Business intelligence software 46% 31% Wireless devices 15% Customer relationship management 13% Enterprise resource planning 31% Database software/administration 10% Enterprise risk management Source: Robert Half Technology survey of 1,169 CIOs in the United States and Canada, April 2009

22. The EDGE Report: Top Areas of Opportunity in the Future 1. Technology Customer service 2. 3. Sales 4. Marketing/creative Business development 6. Human resources 5. Accounting/finance 7. Source: Robert Half International and CareerBuilder ®survey (August 2009) of 501 hiring managers. Multiple responses permitted. Top responses shown.

23. Forrester Survey The worst is over for technology spending and the sector is set to rebound this year The analyst firm expects U.S. IT spending to grow by 6.6% in 2010 after plummeting 8.2% in 2009; 8.1% jump on a global basis Software is expected to grow by 9.2% in 2010, which will negate the 7.4% drop experienced in 2009 and exceed 2008’s level Source: Computerworld, Jan. 12, 2010

24. CIOs’ Top Three Staffing Priorities for 2010 43% Retaining existing employees 21% Offering more training and professional development 18% Redistributing staff workloads to meet project demands Source: Robert Half Technology survey of 1,400 CIOs, July 2009. Top responses shown.

25. A Delicate Balance • 43% of CIOs said their IT departments are understaffed in relation to current workloads • Source: Robert Half Technology survey of 1,400 CIOs, Dec. 2009

26. Staffing in a Challenging Economy • Many companies closely examining fixed personnel costs, one of their largest areas of spending • Many firms downsizing The Challenge: How do you maintain the staff levels you need to keep productivity and service levels high while, at the same time, keeping personnel costs in check?

27. The Current Economic Environment • Before the recession, many firms overhired • After the financial crisis, many companies cut staff too deeply • Laying off full-time workers was the only way to reduce human resources costs The Solution: Flexible Staffing

28. Finding the Right Staffing Mix

29. Staffing Flexibility:A Perennial Advantage • Staffing flexibility requires a holistic view of both short- and long-term needs • Broadly implemented personnel reductions can result in the loss of talent you may need in the future • Hiring quickly can cause you to overlook how conditions may have changed since a position was last filled • First, look internally • Add full-time hires for long-term needs and contract professionals for shorter-term, project roles or expertise you only need occasionally

30. Advantages of Flexible Staffing • Cost savings • Improved competitive position • Higher retention rates • Reduced burden on full-time staff • Wider choices • Opportunity to evaluate potential hires

31. Hiring Plans in Action • Outline clear skills requirements for the position • Remain actively involved throughout the recruitment process • Focus on professional networking – both online and in person • Conduct phone interviews with applicants • Work with a specialized staffing firm

32. Our New Salary Calculator • Online Salary Calculator makes it easy to quickly look up a single position and customize salary data for your city • Access the Salary Calculator, and latest insights on hiring and compensation trends, at: www.rht.com/SalaryCenter

33. Your Leading Resource • Additional information on hiring, retention and staff management issues • Complimentary publications include: What Millennial Workers Want Salary Guide Keeping Your Best People Glossary of Job Descriptions for Technology The 30 Most Common Mistakes Managers Make The EDGE Report

34. How We Can Help • Refine salary packages for your market • Offer additional information on local trends • Provide guidance on staffing strategically Benefits of working with Robert Half Technology: • We have the best reputation in the business • We can fill your needs fast • We custom match professional skills to your needs • We represent highly skilled candidates

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