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Understanding Knowledge. There is More to Knowledge than Might be Known. Overview. Knowledge Management Application Implementation. What is Knowledge. Vital asset of any organization Defined by Domain(s) (Law) Actual Needs (Legal Practice)
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Understanding Knowledge There is More to Knowledge than Might be Known
Overview • Knowledge • Management • Application • Implementation
What is Knowledge • Vital asset of any organization • Defined by • Domain(s) (Law) • Actual Needs (Legal Practice) • Practical Possibilities (Legal Manageability)
Management • Knowledge Base • KM Processes • Acquisition (+ Creation) • Validation, Evaluation • Storage • Maintenance (+ Enrichment) • Distribution
Application • Knowledge is used • To do the work • To teach others to do the work • To improve the organization (eventually…) • Knowledge should be used • To improve the organization now!
Implementation • The past: • Knowledge is shared among humans • KM is a separate, disconnected process • The future: • Knowledge is directly integrated into the solution • KM is an integral part of IM
What to do? • Focus on the business,not on the tools! • Establish boundaries • Define standards • Be humans, not machines! • Think, invent, create • Use automation to your benefit
