1 / 14

June 4, 2007 Version 4.0

June 4, 2007 Version 4.0. Agenda. Welcome and Introductions Background Current Setup TeleConsult Program Overview Emergent vs. Elective workflows Roles and responsibilities Schedules TeleConsult Web portal Next Steps Q & A. Welcome & Introductions. Harborview Team Administrative

ledell
Download Presentation

June 4, 2007 Version 4.0

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. June 4, 2007 Version 4.0

  2. Agenda • Welcome and Introductions • Background • Current Setup • TeleConsult Program • Overview • Emergent vs. Elective workflows • Roles and responsibilities • Schedules • TeleConsult Web portal • Next Steps • Q & A

  3. Welcome & Introductions Harborview Team Administrative • Cindy Hecker, R.N. • April Delgado, R.N. • Joe Marotta • Annie Feyereisen, R.N. • Chris Martin, R.N. • Peter Ghavami • George Cua • Shirley DeVera • Cara Towle Physicians • Richard Ellenbogen, M.D. • Laligam Sekhar, M.D. • Wendy Cohen, M.D. • David Tirschwell, M.D. • Randall Chesnut, M.D. • Marcelo Vilela, M.D. • Kyra Becker, M.D.

  4. Background & History 2000: First generation PACS installed at Harborview 2004: Harborview totally filmless 2005: To PRESENT: • Identified need to transmit digital radiology images from referring hospitals. (Trauma was our primary focus.) • Determined need to establish a hospital to hospital connection that met all the security and privacy requirements. • Created Virtual Private Network (VPN). • Created HIPAA compliant agreement for digital information sharing between hospitals. • Presented the availability of the VPN connection at the Governor's Steering Committee on Trauma. • Began connecting hospitals across the state to the network.

  5. Current Setup Lake Chelan Harrison Medical Harborview Medical Center Central Washington Internet (MedWAN, GCI, PeaceHealth, AT&T, Qwest, etc.) TeleRadiology Gateway (Mini PACS) PACS VPN Concentrator Currently connected to 51 hospitals Kadlec Medical

  6. TeleConsult Pilot Program (1) • Pilot Objective: • Provide neurosurgery consult to regional hospitals (initially with four hospitals in the region). • Improve trauma patient transfer decisions using TeleConsult(patient at the right facility). • Improve trauma patient transfer procedures via TeleConsult. • Identify non-emergent neurosurgery cases that can benefit from TeleConsult. • Participants • Central Washington Hospital (CWH) • Lake Chelan Community Hospital (LCCH) • Harrison Medical Center (Harrison) • Kadlec Medical Center (KMC) • Duration • Three to four months.

  7. TeleConsult Pilot Program (2) • Pilot Coordinators • Executive Sponsor: Cindy Hecker, R.N. • Pilot Manager: Chris Martin, R.N. • Transfer Center/Medcon: April Delgado, R.N. • Clinical Manager: Annie Feyereisen, R.N. • Technical Manager: Peter Ghavami • Metrics & Measurements • Quantity of consults by hospital, date and type • Response time from Medcon • Response time from neurosurgeons • Outcomes • Weekly conference calls • Monitor progress • Report and resolve any workflow issues

  8. TeleConsult Pilot Program (3) Schedule

  9. TeleConsult Workflow Emergent or Elective Consult? Emergent (0-1hr) Elective (0-24hrs) Call HarborviewTransfer Center Enter Consult Request Form on Web site: www.ReachHarborview.org Send images to Harborview Send images to Harborview Medcon calls back and confirms receipt of information Neurosurgeon contacts referring physician Neurosurgeon will follow up (If required)

  10. www.ReachHarborview.org

  11. Next Steps What can you do to make this a success? • Register yourself and encourage your physicians to register atwww.ReachHarborview.org. • Tell physicians at your hospital about this program. Encourage them to use it. • Use the online request form for nonemergent consult requests. • Use the usual Transfer Center phone number for emergent requests,(888) 731-4791. • Don’t forget to send the Radiology images (CT/MRI) to Harborview via PACS (see instruction sheet). Please refer to Harborview’s CT and MRI scanning protocols at www.ReachHarborview.org. • Participate in weekly pilot meetings: Mondays, 3 p.m., phone number: (206) 315-1785, code: 50065#.

  12. Q & A • Whom do I contact if I have a question? • For Medcon/Transfer Center questions, • contact: April Delgado, R.N., (206) 744-6247 • For neurosurgery questions, • contact: Annie Feyereisen, R.N., (206) 744-9314 • For technical questions, • contact: Peter Ghavami, (206) 731-2636 • Do I use the Web site for emergent cases? • No. For emergent cases contact Harborview Transfer Center at(888) 731-4791. • How do I get technical help? • Contact your IT professional, or page Harborview PACS/IT professionals at: (206) 541-1653. • Refer to the Web site for more IT contact information.

  13. Q & A • What if a response is taking longer than expected? • Contact: • Medcon: Elective consults - (800) 326-5300 • Harborview Transfer Center: Emergent consults – (888) 731-4791 • What feedback do we receive after requesting a consult? • You’ll get a call from the neurosurgeon • You’ll receive the attending’s notes via fax.

  14. THANK YOU

More Related