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Development Strategy for Engineering Going Forward at Pitney Bowes. Sue McKinney Vice President, Engineering Pitney Bowes Incorporation. challenges. strategic directions. tools. summary. successful business?. sustain a competitive advantage. Sustainable Competitive advantage.
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Development Strategy for Engineering Going Forward at Pitney Bowes Sue McKinney Vice President, Engineering Pitney Bowes Incorporation
challenges strategic directions tools summary
sustain a competitive advantage • Sustainable • Competitive advantage
consistentlydeliver business value
delivertheright product • Build Trust?
in the optimalmarket windows
At the lowest cost lowestcost
increase productivity
meet customer’schangingneeds Protect Team Boundaries
innovate! • Leadership Influence
business dynamics innovate todifferentiate responsiveness tighter linkage to customers timeto value
operationaldynamics predictabilityofschedules quality betteruse of resources improveproductdevelopmentcycles
Never or Rarely Used: 64% Always or Often Used: 20% Rarely 19% Sometimes 16% Often 13% Never 45% Always 7% Standish Group Study, reported by CEO Jim Johnson, XP2002
Project Statistics Standish Group Study, reported by CEO Jim Johnson, CIO.com, ‘How to Spot a Failing Project’
Improvements due to better… • Tools • Project Managers • Adaptive Methods • Breaking projects into small chunks • Delivering pieces faster for user feedback
too much churn
Lead change Less waste Respond to market changes
split teams & multiple locations multiple time zones interdependent products acquisitions complexity
Trust do more smart stuff
…andless stupid stuff.
process to deal with complexity
tools • coupled with • bestpractices
Self-organizing, self-managing • Do we need leaders? • What kind of Leadership? what aboutagile? whatisthat?
Cost Avoidance (i.e. avoid new expenses) Waste Avoidance (i.e. eliminate current expenses) Productivity Gain (i.e. do things faster) E2Framework elements Provide Capacity Gain 3 atomic elements: Create Market Opportunities Analysis through Value Stream Mapping technique Improve Customer Satisfaction Increase Revenues / Profits Prevent / Reduce Business Costs
Brand W Products Brand T Products Brand W HC/product Brand T HC/product improvingProductdeliveries Products & HC/Product 2004 2005 2006 2007 2008
SWG Average Hc / Product GA 2003 2004 2005 2006 2007 2008 doingMore withLess
improvingBottom line Growth Effectiveness $$ per HC $K / HC SWG Average 2003 2004 2005 2006 2007 2008
Get more done by doing less support
educate enable empower
Sustainable Competitive advantage focus on business results
layingtheFoundationforMeasurements teamProductivity Quality Stakeholder Satisfaction cost of Development
Project Management communication • Focus, Communication, and Expectation Management
give and re-enforce ownership
Business Value Model Purpose Considerations Costs and Benefits
it’s a conversation