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VCOSS Interoperability Forum

Discussing challenges faced by Hanover Welfare Services in managing government contracts and programs due to lack of interoperability, proposing solutions for better coordination and technology integration to enhance service delivery.

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VCOSS Interoperability Forum

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  1. VCOSS Interoperability Forum Tony Keenan Chief Executive Officer Hanover Welfare Services

  2. Hanover’s Contracts with Government • Predominantly One Department – DHS -Office of Housing • Almost 60%, one program, SAAP • Transitional housing program – 13% • Mental Health, Drug and Alcohol • Commonwealth – Employment PSP

  3. Reporting Systems and Requirements • SAAP - National Data Collection Agency using SMART • THM – PAMS Tenancy Management Data Base • HIR – CMS • Front Doors – CHAP and CHART • Long Term Housing Management - CODA

  4. Reporting Systems and Requirements • Mental health (0.7% of income) – PDRS Report – simply XCEL plus • Data Entry QDC • Drug and Alcohol – ADIS • PSP – DEEWR E3000

  5. Major Issues • Systems and programs don't talk to each other • Systems and program are developed in isolation • Decisions and planning about technology and technology costs are taken out of our hands • Very difficult to plan for important infrastructure • Not client focused and not linked to strategic direction of the agency

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