Management of Information Systems: 45-870

1. Management of Information Systems: 45-870 Mini-3 Spring 2000

2. Agenda • Announcements – Schedule Updates • Return of Technology Byte • Review of IT Diagnosis • IT Diagnosis: In-Class Exercise • Intranets in Business • Video on Intranet Applications • Extending Intranets: Extranets • Enterprise Collaboration Technologies

3. Schedule Updates • Sonoco I/T Diagnosis • Due no later than Tuesday, 22-Feb, 2000, by start of class • Ford I/T Strategy Analysis • No assignment due • Article and discussion questions will be distributed on Tuesday, 22-Feb • We will discuss the article and discussion questions informally in class on 29-Feb

4. Schedule Updates • What does this mean for you? • More sleep! • Only one case assignment (not two) • More time to do a good job on Sonoco Case Analysis and IT Exercise III

5. Schedule Updates • IT Exercise III (Web Stores) • Will distribute and explain on Thursday, 17-Feb • Additional technical explanation on Tuesday, 22-Feb

6. Schedule Updates • Guest Speakers • Feb 22, Mr. Alberto Espinosa, CEO of Mayor Maynot Deliver, Inc. to discuss: • ASP and web databases • IT Exercise III • Feb 24, Guest Speaker, AT Kearney, to discuss: • Developing an I/T Strategy

7. IT Diagnosis: Assessing Opportunities for E-Commerce • IT Diagnosis • Describes how IS activities (input, processing, output, storage, control) are accomplished • Describes how use of resources (people, hardware, network, software) support the conversion of data resources into information products • Answers the question: “what resources are required to accomplish the activities that can produce the information products needed by end users?”

8. IT Diagnosis:The IS Component Matrix

9. Use of the IS Component Matrix: An Example

10. Case Analysis:Sonoco IT Diagnosis • Read the Sonoco Case (pp. A8-A13) • Also check: http://www.datamation.com/entap/02son.html

11. Case Analysis:Sonoco IT Diagnosis • Write a short report to briefly address these questions: • Create an IS component matrix to: • document the IS activities and resources in Sonoco’s order fulfillment and other information systems • Using your IS component matrix: • identify some opportunities for e-commerce for Sonoco based upon their IS activities • describe how Sonoco should adapt or extend its IS resources to realize these opportunities • Describe the role of IT in Sonoco: • in the late 1980’s and early 1990’s • in the new business strategies • in an e-commerce marketplace

12. IT Diagnosis:In-Class Exercise • Read the brief description of CMU’s parking allocation system • Based upon the description, create an IS component matrix to document the activities and resources in this information system • What e-commerce opportunities do you see for improvement to this system

13. Example of IT Diagnosis:The IS Component Matrix for CMU’s Parking System

14. Example of IT Diagnosis:Opportunities for E-commerce • What e-commerce opportunities do you see for improvement to CMU’s parking system

15. Enterprise-Wide Systems • Intranets and Extranets • Enterprise Collaboration Technologies

16. Intranets • Characteristics: • Network, inside organization, uses Internet technologies to provide information sharing, communications, collaboration, support of business processes • Protected by security • Can be accessed through the intranets of customers, suppliers, and other business partners via extranet links

17. How Intranets Work

18. Levels of Intranet Applications • Level 1: Provide access to information • Examples: • Level 2: Facilitate collaboration within and across departments • Examples: • Level 3: Process online transactions • Examples:

19. Transaction Processing on an Intranet

20. Enabling Transaction Processing on an Intranet • CGI (Common Gateway Interface) • Forms • Scripts • Java (applets) • ActiveX

21. Intranet Applications (Video) • Discussion Questions: • Why are intranets easier to learn than typical computer applications? • What are the benefits and limitations of a corporate intranet? • What levels of intranet applications does Metamor use?

22. Internet Web Sites Linking Intranets to Extranets, the Internet Internet Links Engineering Server Marketing Server CORPORATE INTRANET Extranet Links Extranet Links Suppliers Customers Legacy Data Server H.R. Server Intranet Links Other Company Locations

23. Extranets • What is an Extranet? • Examples:

24. Extranets • Types of Extranets: • VANs: • EDIs: • VPNs:

25. Extranets • How does an Extranet work?

26. Extranets • Tunneling: • Encryption: • Protocols used in Tunneling:

27. Extranets • Firewalls: • How do Firewalls work:

28. Extranets • Benefits of Extranets: • Key Issues of Extranets:

29. Communicate Coordinate Collaborate Enterprise Collaboration Goals of Enterprise Collaboration Systems

30. Technologies for Electronic Collaboration Groupware for Enterprise Collaboration Electronic Communications Tools Enterprise Conferencing Tools Collaborative Work Management Tools

31. E-Mail Voice Mail Web Publishing Groupware Electronic Communications Tools Faxing Bulletin Board Systems Electronic Communications Technologies

32. Discussion Forums Data Conferencing Voice Conferencing Chat Systems Videoconferencing Electronic Meeting Systems Enterprise Collaboration Technologies Groupware Enterprise Collaboration Tools

33. Calendaring and Scheduling Task and Project Management Other Joint Work Tools Groupware Collaborative Work Management Tools Workflow Systems Knowledge Management Collaborative Work Management Technologies