Who’s Who Programme, AGM & Business Meeting IHWO strategy and activities Future projects

2. Who’s Who • Programme, AGM & Business Meeting • IHWO strategy and activities • Future projects

3. IHWO Team • Christina Margraf – Business Development & Events Manager • Sophie Montagne – Membership Services and Internal Communication Coordinator • Elizabeth Arbuthnott – Recruitment, IH Journal & IH Club • Yvonne Hamill – Administration (TT & Quality) • Clive Munns, Bookkeeper (Tues & Thurs) • Monica Green – Executive Director (Part time)

4. IHWO Academic Team • Shaun Wilden – Teacher Training • Neil McMahon – DOS Support and Resources • Elaine Kniveton - • YL Advisor – Vacant Post • Plus Language Coordinators

5. Conference Programme • Tonight - Visit and Tapas - IH Valencia, 7pm • Workshop sessions – what could you delegate? • Wine Auction - Monday 5.30pm • AGM and Business Meeting: - Nominations for Affiliate Representatives for IHWO Management Committee - 11am Monday - Proposals for Business Meeting – 7pm Monday Documents in folder

6. IHWO Strategic Areas • International and Local Recognition • Financial and Organisational Strength • Quality - Internal (Membership “Delight”) • Quality – External • Resources - People, Services & Products

7. International & Local Recognition Goal:Increase membership in line with our existing schools’ needs and with the additional aim of achieving wider global recognition. Goal: Build a strong and coherent IH brand Goal: Build partnerships with globally recognised institutions that are known for excellence in their field and encourage inter-school partnerships.

9. IHWO Branding Project • Member Consultation Spring 2010 • Commitment to project – Business Meeting, Directors Conference 2010 • Project launched, managed by Monica • Brand Audit – Winter 2010/2011 • Agency proposal Feb 2011 Board meeting • New values, proposition and ‘look and feel’ ready for discussion here in Valencia

10. Partnerships Update • Cambridge ESOL – IH schools direct customers for BULATS exams, no agent fees. • Pearson Reporting scheme • OUP placement tests • BSI UK committee for new ISO standard for provision of language learning services • Increased sponsorship for IH events

11. Financial & Organisational Strength Goal: Achieve financial growth and organisational strength for IHWO Ltd Goal (Short Term): Reduce member debt to less than 56.000 GBP by 31st Dec 2009 • Updated Affiliation Agreement • Fee Banding System – Opt In successfully launched January 2011

12. Quality Internal-Member “Delight” • Member Needs and Satisfaction • Building communication networks that facilitate communication between IHWO and... • school directors • academic staff • administrative staff

13. Member Satisfaction Goal:To achieve a minimum of 80% satisfaction rate (vs. 72% in April 2010) when assessing member delight through our yearly questionnaire. (Target of 70% return rate).

14. Survey Results • Results representing 91 schools (61% of all IH affiliates) • 37 different countries • Our target – 70% response rate • It’s not too late to tell us how you feel!

15. Overall how satisfied are you with IHWO?

16. Useful Feedback • 57% - IH has a good or excellent effect on their school’s financial strength and stability • Email and Newsletters main source of communication with IHWO • Only 26% find IHWO Website Affiliates’ useful for communication

17. Quality - External Goal: To improve all internal and external stakeholders’ awareness and understanding of the IH Quality Standards • New name - Quality Inspections (QI) • Review format & content of Charters and the Inspection process • IH inspector working committee • Create online course on IH Quality Management system

18. Warning System for schools not meeting charters with a series of fines, culminating in disaffiliation. • New PowerPoint presentation about the IH Quality Standards for students, staff and agents

19. Resources - People, Services & Products • Goal: to sustain and expand the support framework that IHWO Ltd provides members with in the form of educational products, coordinators and services thus ensuring high quality delivery to end users. • Goal: To ensure that information about innovation and best practice in IH schools is disseminated within the network

20. What are we doing? • Training and Development • Assessment Unit • Sharing and communicating through moodle site and new IH Platform - Trevor • Materials Writing Competition Jan 2011 • Google and Facebook groups • Development workshops at conferences

21. What are we going to do? • Fully exploit Social Media • New role - Community Manager • Increase and improve communication tools - more newsletters, revamp website • More awards at IH conferences for best practice • Online Virtual Conference for IH Teachers • Celebrate our successes

22. Looking ahead • Summer 2011 – IH History by Brita Haycraft on the IH Journal • June 2012 – 50th Anniversary of first Teacher Training course • 2013 – International House 60th Anniversary

23. IH Action Day 23rd May • Celebrate IH schools contribution to local community and charities • Focus on charitable work • Inspire each other • Motivate staff and students • Special features on IH Club, IHWO website, Journal site and press release

24. Local Excellence Working together Global Impact!