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NA Service System Transition Plan 2014: Building Effective Service Structures

This project aims to address common challenges with apathy, duplication of efforts, and poor communication in the NA service system. The transition plan, established in 2014, proposes a purpose-driven, group-focused approach with defined geographic boundaries for improved collaboration and flexibility.

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NA Service System Transition Plan 2014: Building Effective Service Structures

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  1. ServiceSystem 101 November 2012

  2. Project Background • Workshop feedback for many years reports common challenges • apathy, duplication of efforts, poor communication… • Project passed in 2008 & 2010 • Vision for NA Service passed in 2010 • Resolutions passed in 2012 • Transition plan will be presented in 2014

  3. Elements of an Effective System

  4. Foundational Principles Purpose-Driven Group-Focused Defined by Geographic Boundaries Collaborative Flexible

  5. Overview of the Proposals • GSUs and LSUs replace ASCs • GSUs devoted to group support • LSUs devoted to service delivery

  6. Group Support What happens at the GSU: • Welcome & outreach to new groups & members • Informal information sharing – group to group • Orientation & introduction to service • Open attendance • Neighborhood based • Usually multiple GSUs for one LSU

  7. Local Services The Local Service Unit: • Delivers bulk of local services • Uses planning • Meets quarterly • Conforms to a recognized geographic boundary • Uses CBDM

  8. Local Services Annual Assembly • Planning event to gather input, develop goals, and set service priorities • This is one of the quarterly LSU meetings • Wide attendance consisting of any other interested members

  9. Local Services Local Service Board • Meets monthly (or as needed) • Consists of admin officers, delegates to next level of service, coordinators for essential services • Oversees workgroups and essential services • Coordinates planning assembly • Develops budgets and plans • Maintains external relationships

  10. Intermediate Bodies • Occupies space between service bodies like an accordion, when needed due to density, distance or language • Based upon need • Could be useful in large countries or states • Communication is main function

  11. State/National Service Bodies • Interact with statewide/national government and professionals • Centralized service resources, coordinate training, etc among LSUs • Communication link between WSC and local NA communities • Assemblies and conventions

  12. Zonal Service Bodies Possible roles of zones include: • Fellowship development • Leadership development • Planning • Fund-flow • Sharing best practices • Connecting regions • Communication link Do zones need common standards or more collaboratively determined boundaries?

  13. Ongoing Discussion Topics • Large and small (NA population) SNPs • Seating Criteria (WSC) • Consensus-Based Decision Making • Lit Distribution & Fund Flow • RSOs & Service Offices • Border Communities • Ethnic/Language/Culture Considerations • Role of Zones • Incorporated Bodies/ Conventions

  14. Service System Webpage More information is available atwww.na.org/servicesystem Or email us at servicesystem@na.org

  15. Q & A

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