IMC Overview for Pennsylvania Business Retention and Expansion Program

1. IMC OverviewforPennsylvania Business Retention and Expansion Program Linda S. Weaver Manufacturing Business Advisor 570-329-3200 lindaw@imcpa.com CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

2. Overview • Overview of IMC • How We Work With Our Clients • Benefits to the Client • IMC Measures of Success • IMC Services CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

3. IMC Overview • Independent, non-profit organization connecting manufacturers to productivity, growth & innovation • 1 of 7 PA Industrial Resource Centers – DCED • 1 of 60 nationwide Manufacturing Extension Partnerships - NIST CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

4. IMC Overview • 12-County Service Region: • Bedford, Blair, Centre, Clinton, Huntingdon, Juniata, Lycoming, Mifflin, Montour, Northumberland, Snyder, Union • Partner with other local organizations, educational institutions, etc. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

5. How We Work With Our Clients • Assess situation • Internal Services – provide discounts on hourly rates • External Services – potential grant monies toward third-party consultants • Partnerships with Other Agencies/Providers CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

6. Benefits to Our Clients • Experts in our trade • Current Industry Training • IMC is the advocate for the client • Unbiased look at client’s current situation • Look for the best fit to meet client’s need • Access to the right service providers, partners, etc. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

7. IMC Measures of Success • IMC has impacted over 400 manufacturers since 1988 • Success measured by: • Increased & Retained Sales • Improved Productivity • Improved Quality • Labor & Material Savings • Improved Workforce Performance CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

8. IMC Measures of Success • IRC clients increased labor productivity by 3.6 to 5.0 percentage points per year. • Productivity gains within IRC clients led to a $2.0 billion increase in gross state product between 1988 and 1997. • Every public dollar invested in the IRC program yielded almost $22 of additional income in the state. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

9. IMC Services • Information Technology • e-Business Services • Performance Improvement & Quality • Six Sigma Breakthrough Strategy • Manufacturing Process Improvements • Lean Manufacturing Strategies • Product Innovation • Strategic Management Services CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

10. Information Technology Services • Level 1 Computer Assessment • Local Area Network (LAN) Designs & Implementations • Manufacturing Software Selection Assistance (for small and mid-sized firms) • Software Grant • IT Support Services • ITCare CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

11. e-Business Services • E-Business Assessment / Competitor Analysis • IMC Web Grant • Web Site Marketing Management • Sales & Marketing • Development • Support • Training CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

12. Performance Improvement Services • Organizational Development Services • Performance-based Programs • Supervisor Training • Problem Solving • Process Analysis • Team Building CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

13. Employee Morale & Motivation • GUNG HO! • FISH! • Employee Satisfaction Surveys CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

14. Quality Management Systems • ISO 9000 Customized Consulting Services • ISO 9001 Awareness Seminar for Managers and Supervisors • Current System Survey – Gap Analysis • Continual Improvement • ISO Quality Management System Implementation • Internal Auditor Training • Pre-Assessment Audit • Registrar Grant • Quality Improvement Tools and Techniques CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

15. Six Sigma Breakthrough Strategy • Executive Overview • Champion Training • Green Belt • Black Belt • Site Support • Grant CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

16. Manufacturing Process Improvements • Operations Assessment • Facilities Improvement • Environmental, Health & Safety Assistance • Engineering Assistance CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

17. Lean Manufacturing Strategies • Lean 101 - Principles of Lean Manufacturing • Lean 202 - Value Stream Mapping • Lean 203 - The 5S System • Lean 204 - Set-Up Reduction • Lean 205 - Cellular & Flow Manufacturing • Lean 207 - Total Productive Maintenance • Lean Office • Lean Accounting CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

18. Deloitte & Touché Study • PA companies will continue to face increasing competitive pressure from low cost countries. • The keys to success in this decade lie in growing the top line of the cash statement through sales growth. • Companies will prosper by developing well informed strategies based on product innovation and continuous improvement of enterprise performance. • IRC’s have sustained a strong positive impact on the commonwealth's economy. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

19. IMC Expanded Mission “Support central PA businesses by providing them access to a team of experienced sales, marketing, product innovation and strategic experts.” CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

20. Product Innovation • Market Research • Product Design • Product Development • Product Marketing • PD Grant CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

21. Sales & Marketing • Sales Training • Sales Plans • Market Analysis • Marketing Plans CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

22. Strategic Management Services • PBA-Professional Business Advisor • Executive Coaching • Strategic & Long-Range Planning • Succession Planning • Transformation • Turnaround Plans • Financial Analysis CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

23. Summary • IMC Overview • IMC Services • Information Technology Services • E-Business Services • Performance Improvements & Quality Systems • Six Sigma Breakthrough Strategy • Manufacturing Process Improvements • Lean Manufacturing Strategies • Product Innovation • Sales & Marketing • Strategic Management Services CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

24. Questions? CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION

25. Thank You Linda S. Weaver Manufacturing Business Advisor 570-329-3200 lindaw@imcpa.com CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION