Leaders as Communicators Enhance your communication style to engage and inspire

1. Leaders as Communicators Enhance your communication style to engage and inspire

2. What makes you a leader? Communicating a purpose

3. Whichleaders inspire you? Our inspiration

4. Who are you? • In pairs, take a couple of minutes:   • Without saying what job you do, have a chat about who you are and what you’re like. Personal impact and influence

5. What is your first impression? • In your pairs give feedback to your partner: • What is your first impression? • What did you notice about what they said, their tone, their body language? • How did you feel about them when they had finished their introduction? Personal impact and influence

6. Emotional Intelligence • Five elements make up emotional intelligence: Personal impact and influence

7. Connect then lead …. • Amy J.C. Cuddy, Harvard Business School • What is your body language telling you? Personal impact and influence

8. Recognising your communication style • Warm competent • Warm incompetent • Cold competent • Cold incompetent • Watch these videos and see if you • recognise these communication styles…..

9. Communication Styles and Influence

10. Take the challenge • Take ten minutes as a group to consider what communications approach you would take in these challenges, and why.  • Inform your team of a change in roles and responsibilities • Address a performance challenge with a member of staff Personal impact and influence

11. Communicating purpose and vision • Why we’re here • Where we’re going Individually (2 minutes) What is your vision for your team? In pairs (3 minutes) Pitch your vision to your partner Communicating a purpose

12. Communicating purpose and vision • Give honest feedback (2 minutes each) • My understanding of your team vision is… • I noticed that your vision linked to the business objectives… • One thing to improve your communication would be… • You know your team is engaged because… • Your tone of voice and body language was… Communicating a purpose

13. Engage for Success Strong Strategic Narrative Employee Voice Integrity Engaging Managers Engage for Success

14. Employee Voice • Is all about a meaningful relationship with employees. This means: • Their views are actively sought • They can speak out and challenge • They are given recognition and praise • They feel they are listened to and that their opinions count and make a difference Engage for Success

15. Listening

16. Recognise any of these listening habits? The Advice Giver May jump in too quickly before the speaker has the chance to articulate their thoughts • The Faker • They nod but its clear they aren’t listening • The interrupter • They can’t wait for you to finish The Rebuttal Maker Listens only to find a rebuttal The Dominating Speaker Uses the message only to get their point across The Intellectual or Logical Listener They are interestedin what’s behind the message and are judging based on what they already know Engage for Success

17. Team briefing? Please make it engaging! Engage for Success

18. Exercise • The nominated team leader has received the results of the Civil Service People Survey. You are having a meeting to discuss the results. • One of you will lead the conversation – to provide a team briefing and gain views from the team. • Members of the team are to treat this as if they are in the workplace taking part in a team briefing. Engage for Success

19. One action I will take to make a difference... • Break into threes and identify one action that you want to take as a result of today • In 5 minutes, the ball will be thrown at random to people in the group • When you catch the ball, describe your action before throwing the ball to someone else

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