A PRESENTATION ON COMMUNICATION SKILLS

1. A PRESENTATION ON COMMUNICATION SKILLS

2. Managers spend 80% of every working day communicating directly with others. Managers spend 20% doing desk work: reading & writing. Why is Communication Important?

3. COMMUNICATION THE ART OF BEING UNDERSTOOD. TYPES OF COMMUNICATION Intra personal & Inter personal Formal and Informal Oral & Written Verbal & Nonverbal

4. TYPES OF PRSONALITIES SUBMISSIVE AGGRESSIVE ASSERTIVE

5. FAMILY OTHERS NEIGHBOURS RELATIVES/ FRIENDS CRITICS I - I WORK PLACE RECREATION WORSHIP PLACE

6. SUPERIORS FORMAL COMMUNICATION PEERS I PEERS SUBORDINATES

8. INFORMAL COMMUNICATION

9. GRAPEVINE COMMUNICATION GOSSIP

10. Communications – Did You Know? If you tell 100 people something without repetition: • After 24 hours, 25 percent have forgotten it • After 48 hours, 50 percent have forgotten it • After 72 hours, 75 percent have forgotten it • After one week, 96 percent have forgotten it

11. PEOPLE REMEMBER • 10 percent of what they read • 20 percent of what they hear • 30 percent of what they see • 50 percent of what they see and hear • 80 percent of what they say • 90 percent of what they say and do

12. BARRIERS TO COMMUNICATION • UNFAMILIAR LANGUAGE IMPROPER TIMING NOISE AND DISTRACTIONS STUMBLING BLOCKS EMOTIONAL BARRIERS PERCEPTUAL BARRIERS

14. COMPONENTS OF COMMUNICATION • VERBAL 7% • VOCAL 38% • VISUAL 55% (Non Verbal)

15. NON VERBAL COMMUNICATION • KINESICS • OCCULESICS • PROXEMICS • ARTIFACTICS • CHRONEMICS • TACTILICS

16. EFFECTIVE COMMUNICATION7 C’s COURTESY CLARITY CONCISENESS CONCRETENESS CORRECTNESS CONSIDERATION COMPLETENESS

17. EFFECTIVE COMMUNICATION

18. THE LANGUAGE OF LOVE • Love is kind. • Love endures long. • Love is not jealous. • Love is not out for display. • Love is not self seeking. • Love is not unmannerly. • Love takes no pleasure in injustice. • Love bears everything in silence. • Love covers all mistakes.

19. THANK YOU