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Global Business Management

Global Business Management. Managing Change and Technology Management Information Systems Presenter Peter Hodge - MBA, MCSE peterhodge@hotmail.com.

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Global Business Management

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  1. Global Business Management • Managing Change and Technology • Management Information Systems • Presenter • Peter Hodge - MBA, MCSE • peterhodge@hotmail.com

  2. All of you have paid a lot of money and come a long way to be here – I want to make sure you are satisfied with what you learn in today’s session.

  3. Attendee Survey • Name and Country • Level of Education • Career Experience • Your Expectation of This Session • Previous Session Likes and Dislikes • Specific questions you would like answered today

  4. My Assumptions about You • International • Non-Technical • Students and Professionals • Current or Future MIS Consumer

  5. My Goal Today • To prepare each of you to be my boss some day……

  6. Today’s Agenda • Role and Evolution of MIS • Delivery Constraints and Paradigms • Standards • Outsourcing • Survival Guide for IT Consumers • E-Commerce • Current IT Topics in the News • The Future • Handout - MIS Responsibilities

  7. The Role and Evolution of MIS • EDP – Electronic Data Processing • U.S. Census Bureau • Military Artillery Trajectories • MIS – Management Information Systems • De-centralization – PC’s - Networks • IT – Information Technology • Internet • Perceptions • Rescuer • King • Outlaw • Tool 0930

  8. Organizational Structure • CEO • CXO • CFO – Reign in Cost • COO – Ensure Customer Service • CIO / CTO • Must Balance Cost and Service

  9. Change • We are on the cusp of a massive paradigm shift • YOU must understand the IT function and control it or it will control your organization

  10. What is MIS? • What is the mission of MIS? • Write down in 25 words or less

  11. MIS MISSION • To implement information systems designed to facilitate the will and intent of Executive Management in a value-free, cost/benefit environment. • MIS should be the Ultimate Internal Customer Service Organization.

  12. How do we implement the MIS Mission?

  13. Processes CEO Traditional System Design • Inverted Triangle

  14. Optimal System Design • EIS Pyramid CEO Processes

  15. Questions and Discussion

  16. Delivery Systems • How do we get the product to the customer? • What is the product? • Who is the customer? • What constraints do we have? • Oil business comparison 1000

  17. MIS and the Oil Business • Raw Material Oil Data • Exploring Geology Collection • Moving (Internal) Pipeline Network • Refining Refinery Software • Storage Tanks Servers, Db • Delivery (External) Stations Internet • Product Gas, etc. Information

  18. Delivery Constraints • Bandwidth • Storage • Computation

  19. Oil Delivery Bandwidth • Oil Pipeline Size • Oil Train Car Size • Oil Truck Size

  20. Information Delivery Bandwidth • Modem – Slow, World-wide • Network – Fast, Building • Internet – Medium, World-wide

  21. Delivery Constraints • Bandwidth • Storage • Computation

  22. Oil Storage • How many places can you think of where oil is stored? • What are the differences between these storage places?

  23. Oil Storage • Fuel Injection System • Car Gas Tank • Gas Station • Regional Storage Tanks • What are the differences?

  24. Information Storage • Information – how many places can you think of where Information is stored? • What are the differences between these storage places?

  25. Information Storage • PC Memory (Volatile) • PC Hard Drive (Persistent) • Server • Mainframe

  26. Oil vs. Information Storage • Fuel Injection System - PC Memory (Volatile) • Car Gas Tank - PC Hard Drive (Persistent) • Gas Station - Server • Regional Storage Tanks - Mainframe

  27. Information Delivery Constraints • Bandwidth • Storage • Computation

  28. Oil “Computation” • Refinery Equipment • How fast can the equipment process oil into its component parts? • What if you have huge crude oil tanks and a very slow refinery?

  29. Information Computation • CPU • How fast can the computer process data into information? • What if you have huge amounts of data and a very slow computer? • Mhz, Ghz • Storage Access Bottleneck • SMP – Symetric Multiprocessor

  30. Another Analogy • Computer - Automobile • CPU – Engine • Memory – Carburetor/Fuel Injectors • Local Storage – Gas Tank • Long-term Storage – Gas Station • Bandwidth – Fuel Lines • Imagine – Ferrari Engine in Toyota Echo

  31. Let’s Design a Car… • Moving Large Loads • Mail Delivery • Dragster • African Safari • College Student Transportation • Family Car • Bus

  32. Let’s Design a Network • U.S. Census Bureau • Social Security Administration • NASA Space Agency • Military • Stock Exchange • Telephone Company

  33. Questions and Discussion

  34. Delivery Paradigms • Centralized • Distributed • Argument of the last decade 1030

  35. Centralized • Mainframe • Dumb Terminals • Thin Client • Computation, Storage Centralized • Low Bandwidth • Poor Service, Low Flexibility • Great Control

  36. Distributed • Client Server • PC - Fat Client – Split Application • Severs • Computation, Storage Distributed • High Bandwidth • High Service, High Flexibility • Poor Control

  37. How to Decide? • Distribute Data? • Distribute Computation? • Increases Complexity! • Uses Tremendous Bandwidth! • Highly Proprietary Solutions!

  38. Solution? The Web! • Combines best of both worlds • Centralizes Storage, Computation • Minimizes Bandwidth • Great Service, Flexibility, and Control • Open Development Environment via the Browser

  39. What is the Web? • HTML • Browser • Only Text Data transported – tags for local graphics • Demo – Show Source (Netgear)

  40. The Web is changing the way we deliver information systems. Application Providers are converting all applications to Web technology. Where the Application resides will become unimportant.

  41. Questions and Discussion

  42. Open vs. Proprietary Systems • Open Systems • Proprietary Systems • What is the Difference? • Keep this in mind as we continue…..

  43. Standards • Why do many countries still have only one national telephone company? • What is a standard? • Why are standards important? • Is Microsoft Windows an Open Standard? 1100

  44. How IT Standards Evolved • 1970’s • Mainframes with Proprietary Operating Systems and Software • “My way or the Highway”

  45. How IT Standards Evolved • 1980’s • UNIX – ATT/Bell Labs/Berkley • OSF – Wrote specifications for OS interoperability • Early PC’s • IBM/Intel/DOS • DEC/Motorola/CPM • Apple/Apple/Apple

  46. Early PC’s • IBM – Slow and Desperate • “Off the shelf” parts (Open!!!) • Needed BIOS • Guess Who Had a BIOS? • Needed OS • Guess Who Lied about Having an OS?

  47. A Billionaire is Born… • Bill Gates • Microsoft • DOS • Windows • The de facto Standard of PC Computing • A Natural Monopoly

  48. PC Computing BM (Before Microsoft) • Hardware • Operating System • Drivers • Software Application • User (You)

  49. YOU Application Drivers OS BIOS Hardware

  50. First Killer App • Lotus 123 • Spreadsheet • 90% Market Share

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