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Knowledge Management

Knowledge Management eRA Project Team Briefing April 9, 2002 at 9:00 a.m. to be discussed working definition of KM example: mediation WIFM @ NIH: possible pilot projects case: lessons learned at World Bank next steps PAPER-BASED MACHINE-READABLE COST VALUE VALUE COST t t promise

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Knowledge Management

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  1. Knowledge Management eRA Project Team Briefing April 9, 2002 at 9:00 a.m. Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  2. to be discussed • working definition of KM • example: mediation • WIFM @ NIH: possible pilot projects • case: lessons learned at World Bank • next steps Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  3. PAPER-BASED MACHINE-READABLE COST VALUE VALUE COST t t promise Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  4. what is knowledge management? • Knowledge management is . . . • systematic process by which knowledge is created, captured, shared, and leveraged • driven by: • organizational objectives • need to share and identify trends • IT tools • search, analysis, and presentation • serves one or many end-users Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  5. what is value? • Qualities that make information valuable: • accuracy • timeliness • accessibility • engagement • application • rarity • Source:Davenport & Prusak (1997) Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  6. supplier buyer customer organization infrastructure human resource management research and/or technology development procurement STRATEGY inbound logistics operations outbound logistics marketing or liaison service WORKFLOW DATA TREND EFFICIENCY bi vs km SUPPLY CHAIN VS STORED DATA Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  7. tacit view synthesis use manage analysis conversion acquisition KM focus KNOWLEDGE INFORMATION DATA Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  8. USER(s) aligned w/ group & end-user needs Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  9. example: mediation existing content existing content relevance existing content existing content existing content preference Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  10. matching engine profile catalogues abstraction engine thesaurus example: mediation existing content existing content relevance existing content existing content existing content preference Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  11. pilot A • VISION: reduce review workload • reviewer selection • conflict elimination • proposal assignment • BARRIER: relevance • ACTION: mediated retrieval Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  12. pilot B • VISION: better clinical decisions • legacy data • many, distributed projects • multidisciplinary analysis • BARRIER: nomenclature diffs • ACTION: robust data models Star Schema Data Model Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  13. pilot C • VISION: timely program planning • emerging research trends • relation of novelty to score • BARRIER: discerning salience, • signal-to-noise ratio • e.g., “naked” DNA • ACTION: bibliometrics Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  14. lessons learned: world bank • World Bank Group Ranks 4th in Most Admired Knowledge Enterprises • Organization: • multiple knowledge flows • communities of practice • redefine end-user relations (partners) • Budget for knowledge communities • Technologies for capture, dissemination, re-use • Build permanent capacity for knowledge brokering, e.g., advisory services, help desks The KNOW Network is a group of leading knowledge-based organizations dedicated to benchmarking and sharing best knowledge practices leading to superior business performance. www.knowledgebusiness.com Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  15. next steps • assess & develop a strategy • start pilot projects w/ key data • address organization (communities of practice) • commit to infrastructure • ********************* • TODAY • feedback • pilot projects • tiger-team volunteers Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  16. discussion Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  17. KM functions & apps Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  18. further information on KM • Faculty of Information Studies, University of Toronto http://www.fis.utoronto.ca/Programs/kmi/index.htm • IT Toolbox http://www.ittoolbox.com • Upper Ontology http://ontology.teknowledge.com/ • Health Services, Univ Washington, Module 38: Knowledge Management http://courses.washington.edu/~hs590a/hs590a.html • American Productivity and Qualty Center • KM Benchmarking Program, http://www.apqc.org/km • David Skyrme Associates http://www.skyrme.com/services/ktrends.htm#Tools • WARNING: BEWARE OF MARKET HYPE • & CONCEPTUAL INCONSISTENCIES!!!! Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  19. getting started develop a strategy assess (people, organization, environment) build infrastructure start small (pilot projects w/ key data) address organization communities of practice what’s in it for me (WIFM) Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  20. data acquisition data management data access set strategy requirements business rules domain analysis performance measures data design feedback testing & prototyping implementation scaling Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  21. assess Environment Firm Workflow & People Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  22. inputs capture manage release outputs decisions decisions tasks tasks data data docs docs disks display build infrastructure Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  23. inputs capture manage release outputs decisions decisions tasks tasks data data docs docs extract/merge prep/input collate/sort disks display pilot to impact key data flows process store process Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  24. communities of practice Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  25. vision action WIFM matrix barriers incentives barriers incentives Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  26. end Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

  27. WIF-od • VISION: communicate & set policy w/ more detail on funded projects • BARRIER: nomenclature differences and dynamics • ACTION: smart(er) text search Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634

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