THIS IS THE 7th ANNUAL USER GROUP of leicestershireparishcouncils

1. THIS IS THE 7th ANNUAL USER GROUP of leicestershireparishcouncils.org

2. Announcements Ray Smith Development & Community ICT Programme Manager ray.smith@leics.gov.uk

3. Agenda – Part 1 Welcome - Coun. Lesley Pendleton A vision for service delivery - Ray Smith Services … How to - Tim Heeley Memorials - Liz Blood Financial Climate - Ray Smith Quick Break

4. Agenda – Part 2 Local Council Issues - Austin Roberts Annual Progress - Tim Heeley What’s New?- Tim Heeley  Parish Oscars - Ray Smith Q and A session - Ray Smith  12.30 - Lunch

5. Welcome County Coun. Lesley Pendleton Chairman Leicestershire Rural Partnership Cabinet Member – Environment, Transport, Equalities

6. 1.54 million

7. A vision for joined-up service delivery Ray Smith Development & Community ICT Programme Manager ray.smith@leics.gov.uk

8. Obstacle to data sharing

9. Vision Consistent interface Shortest customer journey High quality experience Give them what they want In return – loyalty, satisfaction rating

10. Example 1 – Faulty street light Customer in Market Harborough Assumes district council responsible Browses A-Z / location queried Directed to County or Parish report form Online form completed - Repairs triggered

11. Example 2 – Abandoned car Person in Braunstone Goes to Town council site Search on ‘dumped car’ – Location queried Directed to Blaby District or Leicester City councils Online form completed - Removal of vehicle triggered Second person visits Police site Gets same user interface and quality of service

12. Example 3 – Homelessness Customer in Bottesford Made Redundant Fears for mortgage payments/homelessness Visits LeicestershireVillages Council Services page – ‘H’ Homelessness & Prevention Follows link to Melton District information page Information enables them to stay in their home

13. Example 4 – Pool for hols Parent in Hinckley Wants pool for children for summer holidays Goes to Hinckley & Bosworth District site Searches for pool adding her postcode Taken to nearest suitable pool, Pingles in Nuneaton, equipped for children with open-air section, slides and a baby section.

14. * LRP Oakleaves * COMMUNITY FORUMS * LSR Online COUNTY WEB SERVICES A-Z Services Planning Community Data / Point X Authentication Service polygons Search configuration * LOCAL COUNCIL DATABASE * LRALC DISTRICTS x 7 * JITTY * LEICESTERSHIRE VILLAGES.COM * LEICESTERSHIRE PARISHCOUNCILS.ORG * RCC * FREEUSEIT * Hosted & Supported LRALC - Leics & Rutland Association of Local Councils LRNHW - Leics & Rutland Neighbourhood Watch RCC - Rural Community Council VA - Council for Voluntary Services CCP - County Community Partnership VB - Volunteer Bureau LSR - Leicestershire Statistics & Research Online Freeuseit - LeicesterShire Waste Partnership * LRNHW * VA x 8 * CCP VB VOICE RELAY LEICESTERSHIRE CONSTABULARY ONLINE BOOKINGS ICT Community Infrastructure

15. Services … How to Tim Heeley Website Content Coordinator Community ICT Team leicestershireparishcouncils.org

16. Joined up services

17. Implementation of Services page

18. The ‘complete’ page

20. The ‘incomplete’ page

21. Access for disabled people Access to information Advertising Allotments Ancient monuments Animal fouling Arts and entertainment venues Bowls (game) Bridleways Burials Bus stops and shelters Car parks CCTV surveillance Cemeteries Charities Citizens Advice Bureaux Clocks Community centres Community development Community grants Conservation areas Council land & property Council offices Councillors Country parks Crime prevention Disabled parking Dog litter bins Entertainment and events Footpaths (rights of way) Halls for hire Leisure and culture Litter Litter bins Local history Markets Memorials Nature reserves Parish Councillors Parking Parks and gardens Parks and grounds maintenance Planning applications Playgrounds Public conveniences Public meetings Public services Records offices Sports and recreation facilities Sports grounds Street furniture Street lighting Twin towns and villages Verge maintenance Village greens Village halls Woodlands Young people's activities Youth services

22. Page edit mode

23. Save the changes

24. Work in progress

25. What the public see …

26. Service details … Title Contact Description Location Availability Terms & Conditions Images Documents Links – Booking Form

27. Joined up services

28. 5th Annual Usergroup www.leicestershireparishcouncils.org

29. Memorials Elizabeth Blood War Memorials Project Coordinator

30. Leicestershire and Rutland War Memorials Project: Care of War Memorials

31. The War Memorials Project • Support to the Armed Forces • Raise awareness of conservation • issues • Definitive list and condition survey • Recording • - Location • - Structure • - Condition • - Photographs • Research • - Histories • - Biographies • - Missing names • - Sources of information

32. War Memorial Information

33. Pilot Results Memorials: 863 - 1165 Volunteers: 30 - 90 HER Records: 51 - 76

34. Historic Environment Record • >50 listed war memorials in Leicestershire • and Rutland • Get more information on the HER • Mapping • Heritage Gateway

35. War Memorials Trust • Grant scheme • Grants showcase • Regional volunteers • Conservation advice • Training & conference

36. Condition Issues • Damage, breaks, cracks, holes • Dirt, discoloration • Unsafe/unkempt surroundings • Biological growth • Deterioration of materials • Weathering • Bird guano, bat urine • Vandalism/neglect • Metallic staining, corrosion

37. Conservation Issues

38. Care of War Memorials • Recording and research already done – Leicestershire County Council • Advice from Historic Buildings officers • Quotes from specialists • Funding requests/applications www.warmemorials.org

39. The Project 2010 • Web development • Surveying • Biographical research • Post-1945 casualties • Grants and restoration

40. Financial Climate Ray Smith Development & Community ICT Programme Manager ray.smith@leics.gov.uk

41. Current costs … Domain £40 + VAT every two years Unique parish website domain name: www.barwell-pc.org.uk Unique emails (creation and management): clerk@barwell-pc.org.uk chairman@barwell-pc.org.uk heritage.warden@woodhouseparishcouncil.org.uk Flexible web access to email Technical support / trouble shooting

42. BREAK Quick 5 minutes Thanks

43. THIS IS THE 7th ANNUAL USER GROUP of leicestershireparishcouncils.org

44. Topical Issues Austin Roberts County Secretary Leicestershire & Rutland Association of Local Councils

45. National Power of Well Being Boundary commission – three to two tiers? Review of National Training Strategy Long term business plan for NALC New model standing orders

46. Local Quality Councils Charter with Districts Funding for developing new Local Councils • Local Council of the year awards • Council, Clerk, Council worker, Councillor, • Much improved council Tighter budgets in principal councils

47. Annual Progress Tim Heeley Website Content Coordinator Community ICT Team leicestershireparishcouncils.org

48. Councils with sites 171 / 54 remaining