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WRBHO Monthly Provider Meeting

WRBHO Monthly Provider Meeting. July 13, 2012. WESTERN REGION BEHAVIORAL HEALTH ORGANIZATON WITH BEACON HEALTH STRATEGIES, LLC AND COORDINATED CARE SERVICES, INC. Agenda. Welcome/ Introduction of New Meeting Format - Adele Inpatient Experience Forum Update – Val

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WRBHO Monthly Provider Meeting

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  1. WRBHO Monthly Provider Meeting July 13, 2012 WESTERN REGION BEHAVIORAL HEALTH ORGANIZATON WITH BEACON HEALTH STRATEGIES, LLC AND COORDINATED CARE SERVICES, INC

  2. Agenda • Welcome/ Introduction of New Meeting Format - Adele • Inpatient Experience Forum Update – Val • One-on-One Provider Meetings for Q1 Data Review: Update- Adele & John • Inpatient Review Questions Template: Adele & Chris • June 7 BEST Meeting- Discussion Group Feedback- John • HANYS BH Readmission Project –Adele • Q and A -All

  3. New Meeting Format • Webinar being used to improve ability to share information • Feedback will be invited

  4. Inpatient Experience Forum Update • First Forum was held on July 11 in Rochester • Good turnout • Approach was well received by service recipients • Other Forum dates: • Olean – July 27 • Buffalo – August 15 • Ithaca- August 20

  5. One-on-One Inpatient Provider Meetings • All scheduled meetings will have taken place by this afternoon. • We have learned a great deal and appreciate everyone’s willingness to meet with us. • Feedback suggested that inpatient providers would benefit from additional information concerning the questions we are asking. • Therefore a new Inpatient Review Questions Template has been developed

  6. Inpatient Review Questions Template • 1st version highlights the rationale and explanations for those questions being asked that are currently subject to some confusion. • This draft version will go out to inpatient providers later today. • An extended version (with more questions covered) will be issued in the very near future. • A conference call is being scheduled to obtain feedback from providers on the updated template. • Sample follows:

  7. Sample of Review Question Template

  8. June 7 BEST Meeting- Discussion Group Feedback • Three topics were discussed, each representing an opportunity for system improvement based upon 1st Q data • Increasing SPOA referrals • Engaging peers and families to support a more effective discharge • Improving inpatient/outpatient communication • 10 different groups – 3 to 4 each discussed one of the above topics.

  9. June 7 BEST Meeting- Discussion Group Feedback • Questions asked included: • What is currently working? • What are barriers to service use? • Key components to success? • Recommendations for change? • If there was one question that could be answered to help move the process forward, what would it be? • If we could do one thing differently, what would it be? • Summary of these discussions will be distributed early next week….

  10. A Preview of What You Will Read… • Peer and Family: What changes would you make? • A Peer Services sign-off needs to be included as a checklist option on the Discharge Plan for each individual • Place peers in the EDs • Figure out a way to pay for it.

  11. A Preview of What You Will Read… • Increase use of SPOA: What changes would you make? • Streamline SPOA application and place it on-line • Use family advocate in SPOA engagement conversation to increase success • Reduce turnaround time of decision to increase ROI for facility completing application

  12. A Preview of What You Will Read… • Inpatient to Outpatient communication: If you could do one thing to impact communication?: • Build relationships with your system partners and understand their needs as well as yours • Foster a peer to peer connection • Inpatient and outpatient physicians should manage the care of the individual together • Make it a requirement to communicate.. A standard of practice

  13. Discussion Group Feedback: Next Steps • Summaries to be sent out early next week • Share information with your team • Next Provider call: Discuss next steps for region

  14. HANYS BH Readmission Project • Are any providers involved? • Is there anything the WRBHO can do to be helpful

  15. Questions? Next Meeting: August 10 at 10:00

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