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Gmail: lessons learned from the pilot and plans for integration with UC Davis Emergency Program

Gmail: lessons learned from the pilot and plans for integration with UC Davis Emergency Program. Gaston De Ferrari Project Manager. March 26, 2008. Presentation topics. Project background About Gmail About our pilot Status update Participant demographics Survey results What we learned

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Gmail: lessons learned from the pilot and plans for integration with UC Davis Emergency Program

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  1. Gmail:lessons learned from the pilot and plans for integration with UC Davis Emergency Program Gaston De Ferrari ProjectManager March 26, 2008

  2. Presentation topics • Project background • About Gmail • About our pilot • Status update • Participant demographics • Survey results • What we learned • Gmail and emergency notifications

  3. Project background • Need fast, feature-rich, cost-effective, and scalable email option for students • Current campus Web email has limitations • Explore offering email with other communication services (text & instant messaging, mobile access)

  4. About Gmail • Free webmail service since April 2004 • Benefits • Storage • 6+GB of storage • Access • Web, mobile devices, IMAP/POP • Access to Google Apps • Calendar, chat, Google Docs, Sites

  5. Pilot: status update • Completed six week-long pilot with 306 student participants • Gathered feedback • Ensured integration works properly in UC Davis live environment • Studied impact and implications for UC Davis • Evaluated service • Draft report on findings under review

  6. Pilot: participant demographics • Random selection of participants • Breakdown of pilot participants • Graduate 25% • Senior 23% • Junior 19% • Sophomore 14% • Freshman 20% • 78 majors were represented

  7. Pilot: surveys • Survey #1: February • Preliminary impressions, ease of transition, degree of support • Response rate: 74% • Survey #2: March • Impressions after several weeks, access, etc. • Response rate: 82% • Lots of thoughtful, constructive comments!

  8. Survey: registration process

  9. Survey: personal Gmail.com accounts

  10. Survey: support services

  11. Survey: opinions of Gmail

  12. Survey: Gmail recommendation

  13. Pilot successes Pilot charter and project plan Pilot advisory group Support services Campus community Surveys Student feedback Mitigation

  14. Pilot challenges Recruitment Service deployment Google Apps

  15. Gmail and emergency notifications Seamless integration Email usage among students Google Talk Mobile device alerts

  16. Questions?

  17. Further information: Morna Mellor Director, Data Center and Client Services mwmellor@ucdavis.edu 530-752-5127 Gaston De Ferrari Project Manager gdeferrari@ucdavis.edu 530-754-6277 Project Web site (ongoing updates): http://vpiet.ucdavis.edu/student.email.cfm UC Davis Gmail Web site & faq: http://gmail.ucdavis.edu/

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