1 / 14

Performance Measurement Basics

Learn how CNCS uses performance measures, select appropriate measures, and implement effective monitoring protocols for high-quality reporting. Gain insights on types of performance measures, track program progress, communicate achievements, and improve interventions. Helpful selection strategies, tools, and guidelines provided for successful performance measurement. Contact Gay Plungas at Virginia Department of Social Services for more information.

lillianmaloney
Download Presentation

Performance Measurement Basics

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Virginia Office on Volunteerism and Community Services Performance Measurement Basics

  2. Session Objective: To increase your knowledge of CNCS Performance Measures to result in high quality performance measurement and reporting on your CNCS grant.

  3. Commissions’ Role in Performance Measurement • Ensure high-quality performance measures in all applications submitted to CNCS • Train applicants and subgrantees on best practices in performance measurement design and implementation • Implement monitoring protocols to ensure validity, completeness, consistency, accuracy, and verifiability of subgrantee Performance Measurement data

  4. How CNCS Uses Performance Measures • To tell the story of the collective impact of national service programs! • To reflect CNCS Strategic Plan and programming priorities • To allow for consistent terms, definitions, and approaches to measurement

  5. Types of CNCS Performance Measures • Priority Measures – used across multiple CNCS Programs • Complementary Measures – customized for particular programs (AmeriCorps!) • Applicant Determined Measures

  6. Performance Measurement HELPS… • Track program progress by collecting reliable information about the intervention’s implementation and progress toward outcomes • Communicate achievements and accountability to funders and stakeholders in a meaningful and compelling way • Provide information for program improvement (i.e., to troubleshoot, strengthen the intervention, allocate resources)

  7. Outputs and Outcomes Outputs • Amount of service provided (e.g. people served, products created, or programs developed) through your planned intervention Outcomes • Reflect the changes or benefits that occur as the result of the intervention • Can reflect changes in individuals, organizations, communities, or the environment • Address changes in attitudes/beliefs, knowledge/skills, behavior, or conditions

  8. Performance Measure Selection Strategies • Select PMs that fit your program design and theory of change, not vice versa • Less = more! • Focus on a small number of high-quality measures • Measure outputs and outcomes for program beneficiaries – who/what benefits from what you are trying to achieve?

  9. Selection Strategies (cont.) • For longer-term outcomes, select targets that are achievable in a single grant year • Use numerical targets, NOT percentages • Use pre-assessments to get baseline data (Pre and Post Tests)

  10. Even More Selection Strategies… • Select data collection instruments that are valid (measure what they are supposed to measure) and reliable (yield consistent results) • Allow sufficient resources for data collection efforts – money, time, personnel • Set targets that take into account response rate/attrition

  11. And FINALLY… • Make sure you meet CNCS pairing guidelines for Performance Measures!

  12. Performance Measurement Basics • Step 1: Choose the Right Measure(s) • Step 2: Study the Instructions for Each Measure • Step 3: Define all Terms Clearly • Step 4: Calculate MSY and Member Allocations • Step 5: Set Output and Outcome Targets • Step 6: Select Appropriate Instruments • Step 7: Put it All Together • Step 8: Check and Recheck! (Appendix B)

  13. Resources • 2016 Performance Measure Instructions (includes Checklist in Appendix B): • Performance Measurement Core Curriculum: http://www.nationalservice.gov/resources/performance-measurement/training-resources -Performance Measurement Basics -Theory of Change -Evidence -Quality Performance Measures -Data Collection and Instruments

  14. Questions? Gay Plungas Office of Volunteerism and Community Service Virginia Department of Social Services PHONE: 804-726-7653 EMAIL: gay.plungas@dss.virginia.gov

More Related