Learning Platform - Extended Workforce Learning Platform

1. Learning Platform - Extended Workforce Learning Platform

2. Petroretail: Business Context • Three kinds of Petroretail outlets: • Learning Landscape: 60/RO 20/RO • Operations process trainings • Customer Service • Health, Safety & Environment • Quality and Quantity Assurance • Product Knowledge & Selling skills • Product Loss CODO & DODO COCO 510 839 Current 1349ROs 20,000+workforce 700-1000ROs 20,000+workforce • Delivery Mechanism: 1. Induction 2. Refreshers Expansion Plan • Tech-savvy workforce: • Infrastructure: 86*% 86% 19% 96% 98%+ ~50% DSMs use smartphones with net connectivity DSMs watch You tube videos on their phones DSMs watch You tube videos in English ROs have all their PCs in working condition PCs at ROs have latest hardware infrastructure ROs have Jio connectivity for RO Operations *Source: Data according to E-learning survey held in August,2018 **ROs have been given instructions to acquire and use multimedia speakers for e-learning

3. Extended Enterprise Learning Platform Objective : Develop a learning platform to serve point of need learning demands of extended workforce at RIL and increases their speedto competence Learning in Petroretail Existing Challenges Steady state – Existing ROs • Cost & Resource intensive training delivery process • Lack of language support in learning content • Ongoing need for training RO workforce replacements • Ad-hoc training delivery dependent on trainer availability • Non-uniform experience for the learners • Limitedtargeted learning based on TPA, MCA etc. • Limited training content & content accessibility due to infrastructural constraints Project state – New ROs • Quick & timely skilling of new workforce to match speed of scaling • Requirement of workforce training prior to infrastructure readiness • Dire need to capture tacit knowledge and promote peer learning to skill workforce at new ROs Calls for scalable, localized and customizable learning platform to serve unique learning needs for feet-on-street workforce

4. Extended Workforce Learning Platform Features • Access for extended workforce • Business Process Rule Engine for Course Assignment • Content Creation Capability • Analytics and Dashboard Capability • Multilanguage support for localization Extended Workforce Learning Platform Design Features • Inbuilt Assessment Engine • Intuitive & Personalized UI • Digital Classrooms • Mobile First Platform & Device Agnostic

5. Business Value Saves Costs Tangible Intangible 20% reduction in training delivery costs through the reuse of learning materials and decrease in travel and instructor costs Lower Turnaround times for Content Eases Administrative Burden Performance linked learning Business Personalized Learning ‘Point-of-Need’ Creates Skilled Bench Just-In-Time Less dependency on vendors for creating content resulting in decreased turnaround times and cost savings Diagnostic assessments can help create ready bench of skilled candidates to fulfil future demands combating issues related to high churn Performance Linked learning ensuring that learning is aligned to contributing to profits, savings and financial benefits Considerable less administrative burden for central learning team due to digital platform 90% faster roll-out of trainings by reducing cycle times leading to just-in-time learning interventions Need based content availability and delivery increasing speed to competence and time off productive work Personalized learning based on various data points pertaining to retail outlets like third party audit, mystery customer audit, sales and maintenance data, customer feedback etc.

6. Extended Workforce Learning Platform Features • Business Process Rule Engine for Course Assignment • Content Creation Capability • Access for extended workforce Integration with authoring tool H5P to streamline the development and publishing process of byte--sized and other course material as per business needs Provision learning platform access for all RO staff including DOKP, Shift supervisors, DSMs, Handyman etc. with designations and role based permissions Auto-assignment of courses from third party audit, mystery customer audit, customer feedback, product loss and trans-connect sales data & refresher courses for targeted learning • Multilanguage support for localization • Analytics and Dashboard Capability Real time tracking of learning offerings which helps gain insights into their effectiveness along with functionality to generate pull out and automated reports which do away with the need for manual effort Rendering both the desktop and mobile versions of the platform in vernacular languages to cater to the needs of widely spread audience Extended Workforce Learning Platform Design Features • Inbuilt Assessment Engine • Intuitive & Personalized UI Configurable look and feel with simplistic UI to create greater ease-of-use for leaners Efficiently administer diagnostic assessments and pre-tests to recognize existing competence and guide individuals to the learning they need. Post-course assessments to test understanding of learners • Digital Classrooms • Mobile First Platform Conduct virtual instructor led session supporting video conferencing, instant messaging, white board, collaborative document editing with recording feature to reuse the training materials Allow learners to access content from mobile device, both online and offline, at the point of need.

7. Annexures