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How Organizations Succeed

How Organizations Succeed. Four Fundamental Roles. ROCK. 1-Produce Results-P. FOCUS: Customer’s needs (Internal and External) How to fill those needs REQUIRES: Drive, Focus and Energy CONTRIBUTES Effectiveness. 2-Administer Systems-A. FOCUS:

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How Organizations Succeed

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  1. How Organizations Succeed Four Fundamental Roles

  2. ROCK

  3. 1-Produce Results-P • FOCUS: • Customer’s needs (Internal and External) • How to fill those needs • REQUIRES: • Drive, Focus and Energy • CONTRIBUTES • Effectiveness

  4. 2-Administer Systems-A • FOCUS: • Systems, Procedures, Policies and Processes • REQUIRES: • Attention to detail • Follow Through • Corrective Action • CONTRIBUTES • Efficiency and consistency

  5. P and A • An efficient and effective business • Runs well • Little waste • Serves the customer • Succeeds in the short run FAILS TO ADAPT TO CHANGES IN THE BUSINESS ENVIRONMENT

  6. 3-Entrepreneur-E • FOCUS:: • Big picture • Long range • REQUIRES: • Creativity • Courage • CONTRIBUTES • Adaptability and Inspiration

  7. 4-Integrate People-I • FOCUS: • Connecting people to • Work (P), Systems (A), Change (E) and Each Other (I) • REQUIRES: • Sensitivity to • People, climate, group process • Positive view of human nature as • Rational, cooperative, motivated • CONTRIBUTES: • Enables organization to be organic, connected, synergistic

  8. P focuses on WHAT • A focuses on HOW • E focuses on WHY or WHY NOT • I focuses on WHO

  9. PAEI • Necessary and sufficient • Predictable form of mismanagement occurs when a role is missing or weak

  10. A I E P ROCK Each of the four roles can be filled by one person, a department or several people.

  11. PA BUSINESS Efficient & Effective Runs smoothly Little waste Serves the customer Short run Consistent Results Driven Builds on Past EI Business Innovative & Flexible Surprises Wastes time & money Grows new customers Long run Inconsistent Team and Culture Shapes Future

  12. Conclusions }Success 1-These four roles are necessary and sufficient conditions for good management. P roduce Results A dminister E ntrepreneur I ntegrate 2.-If a role is missing, mismanagement occurs. 3-Good Decisions Require PAEI input. 4-Ps, As, Es, and Is see the world differently. 4-Conflict is a part of management. 5-MUTUAL RESPECT enables the conflict to be productive.

  13. Rate Your Business:High = 5 Medium = 3 Low = 1 Now? ______ ______ ______ ______ P A E I 4 2 2 3 = 11 Should be to be successful in the future? _____ ______ ______ ______ P A E I 5 5 5 5 = 20

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