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Internet Retailing Jump Start Fraud and Payments Richard Parker – Head of Sales

Internet Retailing Jump Start Fraud and Payments Richard Parker – Head of Sales. CyberSource Strengths. Single source for eCommerce payment solutions Payment Acceptance Global Acquiring w/Multiple Payment Types Order Screening Fraud Screening & Export Compliance

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Internet Retailing Jump Start Fraud and Payments Richard Parker – Head of Sales

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  1. Internet Retailing Jump StartFraud and Payments Richard Parker – Head of Sales

  2. CyberSource Strengths Single source for eCommerce payment solutions • Payment Acceptance • Global Acquiring w/Multiple Payment Types • Order Screening • Fraud Screening & Export Compliance • Payment System Security (PCI) Blue chip customer base • 295,000 customers • 50% of the Dow Jones Industrial companies Great reputation • High reliability (4 x 9s uptime) • Processing 2.5 Billion Transactions annually • Processed $120 Billion in flow in 2009 • Strong security • Global reach and infrastructure

  3. Global Operations Europe • UK presence since 1997 • Engineering centre: Belfast USA • Founded: 1994, Public 1999 • HQ: Mountain View, CA Asia • CyberSource K.K. established 2000 • CyberSource Singapore established 2009

  4. Top Tier Customers Retail & eRetail Manufacturing Travel

  5. What Retailers Tell Us... The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence • Encourage more to shop online Minimising Costs and Optimising Profits • Reduce fraud • Use the right anti-fraud tools for your business • Optimise manual review process • Minimise exposure to data theft • Single integration • Reporting and reconciliation

  6. Payment Management Theactive management of payment operations, throughout the order lifecycle, to optimise business results

  7. Respondent Profile

  8. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Buying experience – minimising drop out • New Markets – payment types, fraud issues, tax considerations, revenue repatriation, general complexities • Consumer confidence (security etc) in you and your site... • Reasons why people DON’T shop online... Minimising Costs and Optimising Profits • Reducing Fraud • Number of Fraud tools (average) • Audit of fraud tools/ROI. Fraud tool management • Manual Review • Minimising exposure to PCI • Single Integration • Reporting and Reconciliation

  9. CyberSource is a Payment Hub SupportingPayment Preferences Around the World

  10. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New Markets – payment types, fraud issues, tax considerations, revenue repatriation, general complexities • Consumer confidence (security etc) in you and your site... • Reasons why people DON’T shop online... Minimising Costs and Optimising Profits • Reducing Fraud • Number of Fraud tools (average) • Audit of fraud tools/ROI. Fraud tool management • Manual Review • Minimising exposure to PCI • Single Integration • Reporting and Reconciliation

  11. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence (security etc) in you and your site... • Reasons why people DON’T shop online... Minimising Costs and Optimising Profits • Reducing Fraud • Number of Fraud tools (average) • Audit of fraud tools/ROI. Fraud tool management • Manual Review • Minimising exposure to PCI • Single Integration • Reporting and Reconciliation

  12. Emerging Markets Growth in online consumer spend 2008 - 2014 Source: Forrester 2009

  13. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence • Reasons why people DON’T shop online... Minimising Costs and Optimising Profits • Reducing Fraud • Number of Fraud tools (average) • Audit of fraud tools/ROI. Fraud tool management • Manual Review • Minimising exposure to PCI • Single Integration • Reporting and Reconciliation

  14. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence • Encourage more to shop online Minimising Costs and Optimising Profits • Reducing Fraud • Number of Fraud tools (average) • Audit of fraud tools/ROI. Fraud tool management • Manual Review • Minimising exposure to PCI • Single Integration • Reporting and Reconciliation

  15. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence • Encourage more to shop online Minimising Costs and Optimising Profits • Reduce fraud • Number of Fraud tools (average) • Audit of fraud tools/ROI. Fraud tool management • Manual Review • Minimising exposure to PCI • Single Integration • Reporting and Reconciliation

  16. Greatest Business Threats

  17. Accepted Orders: Later Resulted in Fraud

  18. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence • Encourage more to shop online Minimising Costs and Optimising Profits • Reduce fraud • Use the right anti-fraud tools for your business • Manual Review • Minimising exposure to PCI • Single Integration • Reporting and Reconciliation

  19. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence • Encourage more to shop online Minimising Costs and Optimising Profits • Reduce fraud • Use the right anti-fraud tools for your business • Optimise manual review process • Minimising exposure to PCI • Single Integration • Reporting and Reconciliation

  20. Post Manual Review Acceptance Rates 8% of the survey base responded ‘Don’t know’

  21. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence • Encourage more to shop online Minimising Costs and Optimising Profits • Reduce fraud • Use the right anti-fraud tools for your business • Optimise manual review process • Minimise exposure to data theft • Single Integration • Reporting and Reconciliation

  22. Customer Payment Data: Access

  23. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence • Encourage more to shop online Minimising Costs and Optimising Profits • Reduce fraud • Use the right anti-fraud tools for your business • Optimise manual review process • Minimise exposure to data theft • Single integration • Reporting and Reconciliation

  24. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence • Encourage more to shop online Minimising Costs and Optimising Profits • Reduce fraud • Use the right anti-fraud tools for your business • Optimise manual review process • Minimise exposure to data theft • Single integration • Reporting and reconciliation

  25. Keys to Success in Retail The Revenue Opportunity • Accept multiple payment options • Minimise drop out • New markets • Consumer confidence • Encourage more to shop online Minimising Costs and Optimising Profits • Reduce fraud • Use the right anti-fraud tools for your business • Optimise manual review process • Minimise exposure to data theft • Single integration • Reporting and reconciliation

  26. Orders Rejected: Suspicion of Fraud 7% of the survey base responded ‘Don’t know’

  27. Profit Optimisation High Fraud Loss Rejected Orders (Oppty Cost) Adverse profit impact Fraud loss + Rejected good orders + Cost to review orders Adverse Profit Impact Profit Optimisation Point (least profit loss) Low Low High Accepted Fraud Rate

  28. ORDER • Online • Call Centre • Mail Order • IVR • Kiosk • ERP Payment System Security MAXIMUM RETAINED REVENUE Global Payment Acceptance Order Screening Processing Management Reporting& Reconciliation 1 Pay Global Payment Acceptance Global Payment Acceptance Pinless debit Global cards • Credit, debit • Corporate Direct debit & bank transfers Dynamic currency conversion (US/Canada) Local cards Worldwide tax calculation Additional Secure payment acceptance (Hosted forms/pages) eCheque (US/Canada) Subscription payments

  29. ORDER • Online • Call Centre • Mail Order • IVR • Kiosk • ERP Payment System Security MAXIMUM RETAINED REVENUE Global Payment Acceptance Order Screening Processing Management Reporting& Reconciliation 2 Global Fraud Screening Solution The Most Comprehensive Fraud Management Solution Over 200 global validation checks and services - Same-merchant purchase history - Global multi-merchant transaction histories - Device fingerprinting and location identification - Global validation services Powerful rule management console Automated case management Managed by CyberSource or you Managed Services Screening Management Managed Services Performance Monitoring Global Fraud Management Portal Decision Manager Card Validation Services AVS CVN

  30. ORDER • Online • Call Centre • Mail Order • IVR • Kiosk • ERP Payment System Security MAXIMUM RETAINED REVENUE Global Payment Acceptance Order Screening Processing Management Reporting& Reconciliation 3 Processing Management Secure, Reliable Processing Infrastructure On-demand connections to multiple worldwide acquiring banks and processors High Availability 99.9+% processing uptime Currently processing > 5.9 million txns daily Current architecture operating at ~30% capacity Easily scalable PCI Certified Processing Centres Visa Europe/Asia – AIS certified Visa USA – CISP certified MasterCard– SDP certified 24/7 physical security Multiple processing centres on three continents

  31. ORDER • Online • Call Centre • Mail Order • IVR • Kiosk • ERP Payment System Security MAXIMUM RETAINED REVENUE Global Payment Acceptance Order Screening Processing Management Reporting & Reconciliation 4 Payment System Security Payment Data Management • Hosted payment page/frame • Secure data storage Secure Processing Infrastructure • PCI certified processing centres • User-level access controls Pay PCI Compliance/Remediation Services • Vulnerability scanning & monitoring • Compliance planning & remediation • Certification management PCI-DSS Payment Security

  32. The UK Fraud Report

  33. Many Thanks Any Questions? Richard Parker – Head of Sales rparker@cybersource.com 01189 294877 07866 374989 Chris Andrew – Retail Strategic Market Consultant candrews@cybersource.com 01189 294882 07717 572902

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