Presented by Ric Goodhue, CMRP Equipment Planner/Capital Coordinator CaroMont Health

1. Presented by Ric Goodhue, CMRP Equipment Planner/Capital Coordinator CaroMont Health 2017 South Carolina Society of Hospital Materials Management Myrtle Beach, South Carolina June 2, 2017

2. Welcome Objectives Review history of the Supply Chain career field Review and discuss current status of career field and its associated challenges Review & discuss an action plan to meet future challenges to the field

3. In the beginning… Materials Management (MM) personnel were perceived as “paper pushers”. Not recognized as “professionals”. MM was not known for having the knowledge or core business competencies to assist clinicians and administration improve the bottom line

4. We failed to “communicate” with our customers (if we knew who they were). Instead, we used the Letter of the Law to service customers.

5. We communicated the only way we knew how… But not necessarily the best way.

6. Therein lies the problem: We have allowed this mindset to carry over to our profession… we don’t communicate amongst ourselves. Result: People are leaving the field and going elsewhere in pursuit of the Great Communicator

7. “People who feel good about themselves, produce good results.” Kenneth Blanchard PhD Co-author “The One Minute Manager”

8. “Help people reach their full potential. Catch them doing something RIGHT.” Kenneth Blanchard PhD Co-author “The One Minute Manager”

9. Example of Outstanding Leadership Gen. Norman Schwarzkopf, USA (the “Hero of Desert Storm) philosophy includes the “Big Five” principles of leadership: Make sure my division (company) is combat ready Take care of the soldiers (employees) Take care of the soldiers (employees) families Encourage and develop loyalty from one soldier (employee) to the other Mentor my subordinates as I have been mentored

10. “Though a great teacher cannot teach what he does not know, he can sure enough inspire students to learn what he doesn’t know. A great teacher has always been measured by the number of students who have surpassed him.” Don Robinson Social Scientist and Educator

11. “Few men ever drop dead from overwork, but many quietly curl up and die because of undersatisfaction.” Sydney J. Harris Chicago Newspaper Columnist

12. Are you a manager or a leader? • Manager:  somebody who is responsible for directing and controlling the work and personnel of a business, or of a particular department within a business • Leader: somebody who guides or directs others by showing them the way or telling them how to behave

13. How do we get back to being leaders & not just managers? • Plan for your replacement!!

14. Tell people up front that you’re going to let them know how they’re doing • Praise people immediately when something good happens • Tell people how their actions affect the organization and the people they work with • Encourage them to repeat the positives

15. Develop a personal action plan that • assigns responsibilities to • Leader • Subordinate

16. Conduct a SWOT analysis • For your department • For yourself • Develop a succession plan • Identify the leaders in your department • Have them complete a personal SWOT analysis

17. Develop a personal action plan that • Encourages skills development to improve identified weaknesses (annual evaluations, feedback sessions, etc.) • Encourages continued development of strengths to include professional/continuing education • Encourages involvement in professional organizations at both the national (AHRMM) and state/local levels (SCSHMM) • Encourages professional certification (CMRP, FAHRMM, etc.)

18. Develop a personal action plan that • Identifies achievable goals • with tangible/measurable results • Contains progress review dates • Contains completion dates

19. Make this a continuous, ongoing program that increases in scope and depth by involving new “potential” leaders as they are identified • Use senior leaders to mentor new leadership “enrollees” • Start small & “grow” your program

20. Reward success • Financial • Recognition • Responsibilities

21. Conclusion • Our responsibilities are growing faster than our resources. We’re being asked to not only manage inventory sitting on our shelves, but that of the entire organization. If we don’t keep up with the demand, we’ll find ourselves being managed by outside parties. We have to share our knowledge with the next generation of Supply Chain professionals. • It’s time for us to give back to our profession.

22. I have three questions for you: • Are you ready to go? • Is your organization ready for you to go? • Have you left your organization and your career field better than it was when you started?

23. “You will go to the highest level only if you begin developing leaders instead of followers.” • John C. Maxwell, Author • “The 21 Irrefutable Laws of Leadership”

24. Q & A

25. Thank you • and • safe travels!