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Presenter: Jana Haile Associate Director Boston University Financial Assistance

THE FAB – 4 Involve, Empower, Improve, & Innovate “…All Together Now!” MASFAA Conference November 4-6, 2009. Presenter: Jana Haile Associate Director Boston University Financial Assistance. This session will cover:. Quality Management Identifying and removing

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Presenter: Jana Haile Associate Director Boston University Financial Assistance

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  1. THE FAB – 4 Involve, Empower, Improve, & Innovate “…All Together Now!” MASFAA Conference November 4-6, 2009 Presenter: Jana Haile Associate Director Boston University Financial Assistance

  2. This session will cover: • Quality Management • Identifying and removing • barriers to effect change • Professional Development • Building a positive, • motivated office culture • Team Building

  3. The FAB - 4: • Involve: Talk to Staff!

  4. The FAB - 4: • Empower: Allow Staff to Participate!

  5. The FAB - 4: • Improve: Brainstorm with Staff!

  6. The FAB - 4: • Innovate: Encourage Staff to be Creative! 6

  7. The FAB - 4: • “…All Together Now!” = TEAMWORK! 7

  8. Where do you begin? Create a positive office culture that motivates and is receptive to change. 8

  9. Brainstorm! • What is your mission? • Why does the work we • do matter? • What isn’t working? • What barriers stop you • from making changes?

  10. Indoctrinate! • Interviewing/Hiring Process 10

  11. Feed the Culture! • Articulate your vision • Keep the culture moving, breathing, changing

  12. Key to Success: • Positive Thinking • Encourage professional development and growth • Empower staff to be all they can be!

  13. Communicate,Communicate, Communicate • Provide Feedback • Model Positive Behavior • Be Honest! • Information is powerful 13

  14. Building the Office Culture The History – “The BU Story”

  15. Model of Continuous Feedback Improvement “Lists”

  16. Model of Continuous Feedback But…not enough people doing the work

  17. It’s all in the balance! • Work Styles • Understand and • appreciate people’s • differences • Team Building

  18. DiSC Personality Assessment • D = Dominance: direct, assertive • Motivated by New Challenges • I = Influence: enthusiastic, optimistic • Motivated by Freedom from rules, others to handle details • S = Steadiness: patient, consistent • Motivated by safety, security and no sudden changes • C = Conscientious: cautious, accurate • Motivated by high quality standards, precision, structure

  19. More Brainstorming! • Office Retreat • Brainstorm Goals and • Challenges • Group together similar • Goals and Challenges

  20. Create Sub-Committees to problem solve • External Relations, “The Outsiders” • Publications/Web, “Print Prose” • Professional Development, “OFAPD” • Non-Traditional Student Services, “The Unusuals” • Quality Assurance, “The Watchdogs” • Improvement, “Kaizan” • Sustainability, “The Green Team” 20

  21. Example of A Big Problem We Solved • Communication - Review Meeting Structure - Transparency! 21

  22. All in a Day’s Work • Engage Everyone! • Part of job responsibility • Learn from your mistakes • You can’t do everything yourself • Creative and Collaborative Office Culture 22

  23. What Outcomes Should You Expect? • Retention • Motivation • Improved Customer Service • Transparency • Respect and Appreciation of the Process • Teamwork • Professional Development 23

  24. Remember the FAB - 4! • Involve! 24

  25. Remember the FAB - 4! • Empower! 25

  26. Remember the FAB - 4! • Improve! 26

  27. Remember the FAB - 4! • Innovate! 27

  28. Remember the FAB - 4! “…ALL TOGETHER NOW!” 28

  29. Brainstorming Activity • One Word that describes… • What isn’t working in your office? • What is one of your goals? • AND then… • What is one of the barriers (or challenges) that keeps you from making a change or implementing that goal? 29

  30. Brainstorming Activity • Group together similar Goals and Challenges • What sub-committees could be formed to solve these problems? 30

  31. Reactions? • How do you think the FAB - 4 would work in your office? Questions? 31

  32. Massachusetts Association of StudentFinancial Aid Administrators Contact Information: Jana Haile Associate Director Boston University Financial Assistance jtajchma@bu.edu 32

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