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March 26 th , 2012. Maximizing Efficiency with ADP. Industry Wide Processing Problem . ADP Payments affect us all Clients Vendors Manufacturers We all have an interest in ensuring the payment cycle at ADP moves as fast as possible
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Industry Wide Processing Problem • ADP Payments affect us all • Clients • Vendors • Manufacturers • We all have an interest in ensuring the payment cycle at ADP moves as fast as possible • We are all impacted when this process bogs down, regardless of the causes
ADP Activity is increased • Payouts more than last year • 2008-2009 $275 Million • 2009-2010 $270 Million • 2010-2011 $292 Million
Then Why the “Backlog….” • 99% within 6 to 8 weeks processing time • Auto-approval has increased 20% with ADAM • All sectors of ADP affected • Mobility: • Is largest sector • Application form was simplified to help things
Backlog.. Referenced often • Invoicing verses approvals • ADP related or external factors • Where do vendorsfit in?
Major Influencers • ADP • Efficiency • Backlogs • System changes • Therapists • Accuracy of forms submitted • Timeliness of submissions to ADP (incl. corrections) • Control of Applications (see FAQ) • Vendors • Timeliness of submissions and corrections • Media used • Accuracy of submissions
ADP Position on Forms (FAQs) • I feel responsible for the application form and do not feel comfortable having my client or the vendor submit it to the ADP. What should I do? • It is not your direct responsibility. Discuss your concerns with your client and the vendor and come to a mutually agreed upon process. It is the client’s decision as to who mails the application form to the ADP.
Invoicing Time Comparison Paper Invoice Electronic Invoicing Arrives at ADP by 4:30 on day of cutoff Uploaded overnight Paid in next cheque run Corrections submitted electronically • Invoice generated • Mail delivery time • FIFO to be keyed in to system in Kingston • Room for errors • Corrections have to be submitted in hard copy
How do I get old problems cleared? • Contact Ian via email for major issues only • Ian.Lowe@ontario.ca • Or • Contact CADA
CADA Dialogue with ADP • Value for money for ADP • Open dialogue with CADA • Push to Electronic Invoicing • More efficient • Fewer key strokes and opportunities for error
Want to understand Process ….. • ….. Use ADP FAQs on the web
Sample Q & A • How do I make changes or corrections on an ADP application form that has been approved by the Program? • Authorizers must make the correction on the appropriate page of the application form and submit it by fax (416-327-8192) or mail, with a covering page explaining why the change(s) are required. Do not send in a new application form.