Measure : Data Collection

1. Measure: Data Collection Yellow Belt Program

2. Outline • Define various techniques • When to use techniques • How to use techniques • How to communicate findings

3. Data Collection Techniques

4. Check Sheets • Data-recording device • List of categories

5. Check Sheets • CheckSheet_ParetoAnalysis.xlsx • Characteristic • Category • Frequencies

6. Value Analysis http://www.wisc-online.com/Objects/ViewObject.aspx?ID=eng11104

7. Pareto Analysis: How To • Select the subject. • Determine data to be gathered. • Gather data. • Calculate total number of errors and percentage. • Determine cost of error. • Select the scales for the chart. • Create a Pareto chart. • Analyze the chart.

8. Example Pareto Analysis • CheckSheet_ParetoAnalysis_Example.xlsx

9. Process Map • Picture of how business is conducted • Understand current process • Communicating proposed change

10. Process Map: How To Operation • Define process boundaries. • Define the process steps. • Sort the steps. • Assign symbols to the steps. • Evaluate map. Storage Inspection Delay Transportation Decision

11. Process Map Triage Nurse calls Patient into Triage Patient walks into ED Greeter greets Patient Patient moves to Wait Area Patient waits Motion! Motion! Wait! Motion! Triage Nurse triages Patient Patient moves to Wait Area Patient waits Registrar calls Patient to Registration Desk Registrar registers Patient Motion! Wait! Motion! Patient Advocate calls Patient and escorts to Exam Room Patient waits PA assesses Patient PA assesses Patient Patient waits Motion! Wait! Wait! • Observations: • Significant amount of Motion and Wait • Serial processing resulting in numerous stop-and-go’s • “Patient to service” * - Patient visit for minor care (6/16/08)

12. Process Map Patient waits Nurse provides shots Patient waits Nurse assesses/ treats Patient Patient waits Wait! Wait! Wait! Nurse reviews discharge with Patient Tech treats Patient (Dressing) Patient waits Patient moves to Discharge Desk Registrar completes discharge Wait! Motion! Patient moves to Exit Completed ER visit Motion! • Observations: • Multiple return visits to Patient room • “Service to Patient” * - Patient visit for minor care (6/16/08)

13. Time Study • Measures work • Time and effort for completion • Multiple • Times • People • Times of day • Days • TimeValueAnalysis.xlsx

14. Time Value Analysis • Value-Added – adds input to final product • Non-Value Added • Defects • Over-Production • Waiting • Transportation • Inventory • Motion • Excess Processing

15. Time Value Analysis • Separates value-added from non-value added • Incorporates cycle time • Reduce non-value added activity

16. Time Value Analysis: How To • List all steps in a process and determine cycle times. • Calculate the total process time. • Indentify steps as non-value added/value added. • Move boxes/steps. • Calculate the non-value added process time and the value added process time.

17. Sample Time Value Analysis • TimeValueAnalysis.xlsx

18. How To Communicate Findings