The Future of Business Process Analysis

1. The Future of Business Process Analysis Presented by: Frank Kapper, Vice President Bluespring Software

2. ProcessView… the Microsoft Visio 2007 Add-in for Business Process Analysis • Uses native Microsoft Office Visio 2007 diagrams • Seamlessly integrates Visio 2007 with Excel, PowerPoint & SharePoint • Automatically configures flowcharts for analysis • Only solution in industry with the ability to automatically deconstruct and analyze complex workflows • Automatically analyzes process performance • Performs comparative analysis of current & future-state flowcharts • Automatically produces comprehensive process performance reports and management outbriefs

3. Step 1: Draw a flowchart in Microsoft Visio 2007 Simple, Fast, EffectiveBusiness Process Analysis Step 9: ProcessView converts improvement opportunities into management reports in PowerPoint Step 2: Select the business questions you want answered about your process in ProcessView Step 3: ProcessView automatically configures flowchart with process attributes Step 8: Capture process improvement opportunities in ProcessView ProcessView Commonly Used Microsoft Technologies Step 7: Perform side-by-side comparative analysis of current and future-state processes in ProcessView Step 4: Use standard Visio 2007 reporting tools to create a process data capture template in Excel Step 6: Select performance report type you want and ProcessView converts process metrics into true Business Intelligence Step 5: Capture process data in Excel, import and link to flowchart using standard Visio 2007 data linking tools

4. ProcessView SupportsSix Sigma DMAIC Methodology A Standard Method for Business Process Improvement A M I D C

5. Define: Document Process with Visio 2007 Professional Create a New Process Flow Start with an Existing Process Flow OR

6. Define:Automatically Configure Flow Chart for Analysis & Data Capture • Export Process Attributes to Excel • Export process shape data to Excel • Use Visio flowchart and Excel data capture template to interview SMEs • Capture process metrics • Automatically Apply Process Attributes to Flowchart • Process Attribute Wizard • Add ‘User Defined Data’ as required Shape Data Excel Export

7. Measure:Automatically Convert Process Data into Business Intelligence in Excel • Convert Raw Process Metrics into Business Intelligence in Excel • Duration from Start to End? • How much does it cost? • Time Required for each Resource • Yield? • Where is the Bottleneck? • How often is an activity performed? • Process performance depends on the characteristics of the activities • ProcessView allows time/cost estimates :Most Likely, Minimum and Maximum • ProcessView examines all possible process paths and their relative frequency to calculate the summary process statistics Excel Report

8. Analyze:Perform “What If” Analysis Click Update ProcessView Summary Statistics ProcessView Calculates and Displays Summary Performance Characteristics Vary demand/mix (Arrival Rates) Change the time and resources of activities Change costing rates Change Probabilities

9. Analyze:ProcessView also generates Analysis Reports in Excel How Long Does it Take? How Much Work is Involved? How Much Does it Cost?

10. ProcessView Demonstration Accounts Payable (AP) What-If AnalysisHands-On-Lab ProcessView Analysis brings Life to Empty Maps Start with an Existing Process Flow ProcessView

11. ProcessView Can Do More When You Need It!

12. Analyze:Compare Current vs. Future-state Flowcharts Analyze Changes in Performance Metrics Run a ProcessView Comparison Report Save Current State Map as future-state Build Future State

13. Analyze: Identify Bottlenecks and Model the Capacity • Queue Time & Cycle Time Analysis • Bottleneck Identification • Throughput Analysis • Capacity Planning ProcessView Professional

14. Enter Project Properties Improve: Capture Improvement Opportunities & Details in Visio ProcessView helps you capture information about each Improvement Opportunity Add Improvement Opportunity Shapes to the Flowchart

15. Improve: Produce Automated Management Outbriefs in PowerPoint Select Management Outbrief Report Select Improvements for Reporting ProcessView Writes Outbrief to PowerPoint ProcessView

16. Control: Publish Maps, Analysis Data & Improvements to SharePoint • Create Process Systems of Record • Publish process map, analysis data, improvement opportunities to SharePoint • Track and manage improvement tasks • Report on performance ProcessView Publisher

17. Control: Create Process ‘System of Record’ in SharePoint Document Library to Maintain a System of Record Process KPI’s Processs Owner & Team Process Area Navigation & Structure ProcessView Metrics in Visio Data Graphics Displays

18. JDIs ProcessView ‘Rapid Process Assessments’ Measure: Team captures Process and Financial Data Define: Team event to document the process in Visio 1 2 Define Measure 3 Analyze: ProcessView generates paths, metrics, Q&A, Comparison, Flowchart Errors, and other types of reports 4 Improve: Identify, categorize, and prioritize areas of improvement 5 Control: Convert Process metrics and opportunities into PowerPoint management reports Analyze Improve Control ProcessView automatically converts opportunities into Management Reports in PowerPoint

22. Accounts Payable (AP) What-If AnalysisHands-On-Lab (HOL) The AP HOL is designed to answer three fundamental questions: 1) How much work is involved? 2) How much does it cost? 3) How long does it take? • Learn Visio features: • Data Graphics • Define Data • Data Reports Request via Email: info@bluespringsoftware.com

23. Bluespring ProcessView Standard – Visio Professional 2007 Package - $499“It’s like getting Visio Professional with maintenance for free” Bluespring ProcessView Standard – Visio Professional is purchased directly through Bluespring Software and includes the following: 1 Bluespring ProcessView Standard License & Annual Support 1 Microsoft Visio Professional 2007 License & Embedded Maintenance Bundled pricing includes $550 of Microsoft technology and $588 of Bluespring technology, which reflects an over 50% discount on all products. Terms, Conditions & Other Relevant Information The offer is only valid until December 31st, 2009. Training services are priced separately. Pricing subject to change at any time. Additional information about Bluespring’s ProcessView tool can be found at http://www.bluespringsoftware.com/index.php?id=481 or email Bluespring at info@bluespringsoftware.com

24. Rapid Process Assessment (RPA)Save Money with Software you Already Own! Business Value Planning Services (BVPS) 5-day Professional Services voucher led by Bluespring Software to identify and design improvements to your selected processes funded with your Microsoft Software Assurance (SA) benefits. To activate your Package Services benefits: Ensure that you have administrative rights to activate Packaged Services, or contact your Notices Contact or Software Assurance Benefits Administrator. Sign in to Microsoft Volume License Services at https://licensing.microsoft.com. In the left navigation bar, click Software Assurance Benefits. Under Benefits Summary, click Packaged Services. Optional: Increase the number of engagement days for Packaged Services by converting Training Vouchers. This may require approval from your Benefits Administrator. Follow the instructions to select BVPS, assign the Packaged Services voucher to a project manager within your organization, and create the voucher. The project manager will receive an e-mail message with information about the benefit and a link with directions for contacting Bluespring Software to schedule the engagement. Activate today: https://licensing.microsoft.com

26. Thank you!