1 / 30

“The Sooner They Join Your Community, the Sooner They Join Your Community”

Discover the innovative portalized welcome site at The College of William and Mary. Explore features like course registration and email access for a complete online self-service experience. Learn how we are building a stronger online community for all students and faculty.

lkyzer
Download Presentation

“The Sooner They Join Your Community, the Sooner They Join Your Community”

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. “The Sooner They Join Your Community,the Sooner They Join Your Community” Jason Alley • Tina Coleman • Susan Evans The College of William and Mary I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 1 OF 30

  2. The Presentation • A snapshot of William and Mary • The first Welcome site • A new “Portalized” Welcome site • Building the “Portalized” Welcome site • Questions if you’ve got ‘em I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 2 OF 30

  3. THE COLLEGE OFWILLIAM AND MARY I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 3 OF 30

  4. The College of William and Mary • A public university in Williamsburg, VA • Chartered in 1693 • 5,500 undergraduates • 2,000 graduate and law students • Famous alumni: Thomas Jefferson, James Monroe, John Tyler, Jon Stewart, Glenn Close, and Linda Lavin I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 4 OF 30

  5. THE FIRST WELCOME SITE I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 5 OF 30

  6. The First Welcome Site • Custom-designed web site using a home-grown CMS • Discussion boards for admitted students to ask questions about W&M • Pertinent announcements and surveys posted • Transitioned from Admission to the Dean of Students Office I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 6 OF 30

  7. A “PORTALIZED” WELCOME SITE I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 7 OF 30

  8. A “Portalized” Welcome Site Some Technical Mumbo Jumbo • Running Luminis 3.2.1 • We call it myWM • Moving to Luminis 3.3.3 as we speak • Upgrading to Luminis 4 when it’s available • Running Banner 6 • Used to manage student, human resources, and financial data at W&M • Moving to Banner 7 in late September I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 8 OF 30

  9. A “Portalized” Welcome Site Reasons to “Portalize” • Provides the same feature set and then some • More fluid “hand-off” from Admission to Dean of Students And… I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 9 OF 30

  10. A “Portalized” Welcome Site • “The Sooner they join your community, the sooner they join your community” • Helps establish myWM as a viable source of content, especially for online self-services • Course registration, financial aid, and transcripts • Email and Blackboard access • WM Express Card balance I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 10 OF 30

  11. A TALE OF TWO TABS I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 11 OF 30

  12. BUILDING AND REBUILDING I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 12 OF 30

  13. Building and Rebuilding Key Elements: • Tabs • Channels • Groups • Sub-groups I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 13 OF 30

  14. A “Welcome” Tab That Spawned… Admitted Students Tab • Child of Undergraduate Admission • It’s all about…we really want you to come to W&M, content driven with a marketing philosophy I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 14 OF 30

  15. A “Welcome” Tab That Spawned… New Student Tab • Child of the Dean of Students Office • It’s all about…okay, great, you’re coming to W&M, here’s what needs to be done before you get here I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 15 OF 30

  16. A “Welcome” Tab That Spawned… First Year Experience Tab • Fetus of the Dean of Students Office • It’s all about…the educational and personal development of freshmen and transfer students I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 16 OF 30

  17. Content Channels • Default channel types? • Targeted content channels? • More flexibility with Targeted Content Channels I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 17 OF 30

  18. Content Channels Challenges • Delay in channel availability • Well, sometimes • Settings that just won’t stick • Mysterious, disappearing channels • Who’s on first • Which office does what? • What does IT do if they won’t? We fix it, of course! I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 18 OF 30

  19. Class of 2010 Group The Good • Message boards • The Wizard • Ambassadors I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 19 OF 30

  20. Class of 2010 Group The Not So Good • Inability to disable members list • Students forced to request membership in group • No auto enroll = less members • 567 out of 3500 admitted students I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 20 OF 30

  21. New Students Group The Good • Importing all students into group • Message boards • Faculty advising liaisons • Student mentors I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 21 OF 30

  22. New Students Group The Not So Good • Default group size • Set to 1000 • We had 1600+ • Adding students after initial import • Daily manual refresh by IT I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 22 OF 30

  23. Learning the Hard Way in Groups Group Applications • We used: • Message Board, Chat, News Publishing, and Photo Publishing • We disabled: • Link Publishing, File Sharing, Calendar, Announcements, and Email I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 23 OF 30

  24. Learning the Hard Way in Groups Announcements v. News Items • We used News items • No control of Announcement expiration date I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 24 OF 30

  25. Sub-groups Populating Sub-groups • Cannot add an imported group into sub-groups • Can add to the parent group though • So, students must request membership in sub-groups • Delay for student while awaiting membership request approval • Extra step deters some students from joining I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 25 OF 30

  26. Sub-groups Changing Group Type • Parent group initially set to Hidden • Changing to Restricted did not change sub-groups type in the database • Students received “you cannot join a hidden group” message • Sub-group type cannot be changed in the admin interface I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 26 OF 30

  27. Sub-groups Other Considerations • Change sub-group settings to match parent group • Applications • Do they really use the sub-groups? I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 27 OF 30

  28. Changes for Next Year… • Better collaboration between: • Undergraduate Admission • Dean of Students Office • Sub-groups of the admitted student group will not be used as they were underutilized I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 28 OF 30

  29. Changes for Next Year… • Disable admitted student group when new student group becomes active • Caused confusion for students having two groups • Increased permission control with Luminis 3.3.3 might allow a handoff of some content responsibilities I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 29 OF 30

  30. http://www.wm.edu/it/portal2006 I N F O R M A T I O N T E C H N O L O G Y  T H E C O L L E G E O F W I L L I A M AND M A R Y  2 0 0 6 30 OF 30

More Related