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Defining the Process

-6. -4. -2. 0. 2. 4. 6. Defining the Process. Process Thinking. Process. Results. Process Components. Inputs. Outputs. Process. Materials Methods Equipment Environment People. Laminate Barrier to Web. Channel Product Web. SIPOC – Manufacturing Process. Suppliers. Process.

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Defining the Process

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  1. -6 -4 -2 0 2 4 6 Defining the Process

  2. Process Thinking Process Results

  3. Process Components Inputs Outputs Process • Materials • Methods • Equipment • Environment • People

  4. Laminate Barrier to Web Channel Product Web SIPOC – Manufacturing Process Suppliers Process Outputs Customers Inputs Raw Material Consumer Web Sanitary Napkin W+D Apply Position Adhesive (PA) to a Sanitary Napkin web Machinery R&D Settings QA HVAC Environment Union Personnel Process Steps Transfer PA Adhesive to Barrier Final pressure roll Apply PA adhesive to R. Paper

  5. SIPOC – Business Process

  6. Basic Process Map Get out of car Open gas cap Determine type of gas Remove nozzle Pump gas Get into car Pay Cash? Replace nozzle Enter store Pay cashier Get credit approval Sign receipt

  7. Flowcharting Symbols

  8. Flowcharting Tips • Boundaries • Level of Detail • Multiple Choices • Sticky Notes

  9. Cross-Functional/Responsibility Flowchart Spare Parts Catalog Orders Customer Cust. Service Packing Shipping Billing Orders Spare Parts from Catalog Receives Order, takes Shipping & Billing Information Obtains Parts from Prepares Initial Warehouse, packs Parts Bill Order All Yes Parts in Stock? No Prepare Back- Prepare Final Order Form Parts Bill Prepare Shipping Label, Pack Bill Ship Parts to Customer Customer Receives Spare Parts

  10. Layout Diagrams Same Day Surgery (SDS) Admitting Layout Diagram To Intensive Care Unit (ICU) D 2 Patient Charts 4 Lab Printer Zip Tube to Lab Chairs 6 3 Work Desk Lab Specimen Area 5 ICU Waiting Room Counter 9 Nurses Station Nursing Supplies 1 Toilet F Chairs Computer Printer 7 B F Hallway to Coronary Care Unit Hall to Patient Rooms C A H SDS Waiting Room Nursing Storage Chairs Legend: Patient Paths (w/letters) Staff Paths (w/numbers) Chair 8 Elevators G Hall to Patient Rooms

  11. Flowchart/Layout Diagram Entrance, Exit Exam Review, Eye Exam, Payment Q A I B P J H G Info Desk O N C L M E K F D Lines Written Examination Area Waiting Area Picture and License Prep

  12. Other Models • Process Watch • Physical Models • Computer Simulations

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