Teaming Up to Tranform Training: Wellesley College and the Element K Partnership

1. Teaming Up to Tranform Training: Wellesley College and the Element K Partnership for Web- Based Software Instruction

2. Pattie Orr Director Of User Services Wellesley College

3. Why Did We Do This? • Traditional Class Enrollment Declining • Small Information Services Staff • Hard to Offer Prerequisites and Depth • Rapid Change in Products and Versions • Dollars • HR issues

4. Learning as a Process • Traditional View • Classroom Event Driven • Reactive: Low-End Courses • Instructor Dependent • Brick & Mortar w/ Helpdesk fallout • New View • Reinvent the Learning Experience…

5. Reinvent the Classroom • More Personal Approach • Just-in-Time • On-line Training Product to Supplement • Deskside Coaching: 1 to 1 • Peer to Peer (Computing First Aid) • Chat and Computing Questions Conference • Brick & Mortar Was More Focused and Purposeful; Workshop Based Model

6. Element K Licenses • Selection • Selected Vendor with Boston Consortium • User Testing with Three Products • Evaluated Products and Chose Element K • Licensing • License for all Faculty, Staff, and Students • 100 Computer Professional Licenses

7. Personalized Training

8. Community Support

9. Assessment

10. Information Resource

11. Real-Time Support

12. Effective Reporting

13. System Administration • One Primary System Administrator/ 2 TAs • Added a Few Custom Fields • All Self-Enrollment • Provided Enrollment Key as local PDF • Reports Pulled Monthly or as Needed • Information Reported as Aggregate Data • Individual Data Private

14. Custom Splash Page

15. “If you build it…WILL they come?” • Pilot with Focused Group • Show and Tell • Bigger group - Help Desk Folks • Boston Consortium - More is better!! Get Brain Share • Vendor Partnership

16. Rollout - Institutional Change!! • IT/ Helpdesk Students • HR/ Staff Rollout • Dean & Faculty • Students • Trustees • Alum User Group

17. Measuring Success… • 1664 Lessons Completed • 71% Active Users • 684 Unique User Accounts • -48 Faculty -277 Staff-359 Undergraduates

18. Measuring Success… • 359 Undergraduate Accounts • Seniors 100 • Juniors 58 • Sophomores 87 • First Years 72 • Davis 30 • Exch/Other 12

19. Measuring Success… Equal to 185 Two-Hour Classes15 Students Per Class

20. Measuring Success…

21. Measuring Success… Students=14 Faculty=0 Staff=26

22. Measuring Success… • It Takes Time!!! • Reporting Issues • Confidentiality • LMS!!! • Completion rates - Valid? • Assessment? • ROI??

23. Things to Watch Out for… • Buying the Licenses is Just the First Step • “Burn Me Once” • Users Without a Safety Net • Evolve the Process and Implementation • Hand-Holding • Provide Time and Space for Training • Standards for Measuring Use

24. What Does it Mean to “Transform” Training? • Stop Doing What Doesn’t Work • Cancellation Policies / Open Lab • Safety Net • Partnerships • Consortia • External to Vendors • With Managers and Senior Staff • With the Learners

25. What Has Really Changed? • Prescribing Classes Based on Data • Training Staff More Satisfied • New Models; Workshop • Offering New Higher End Courses • Providing Reference; Not Just Training • Becoming Marketers and Tutors

26. Next Steps • Developing Independent Learners • Workshop Model for Staff • Continue to Market and Increase Use • Work for More Buy-in • LMS • Test Management and Safety Courses • Evaluate Impact and Future Direction

27. For More Information Contact Pattie Orr --- porr@wellesley.edu Higher Education Representative for Element K Karra Hagen Basskarra_hagen@elementk.com 800-456-4677 ext 8810