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SAP Active Global Support - Mission Critical Support

SAP Active Global Support - Mission Critical Support. Coca-Cola Refreshments HANA Proof of Concept Escalation Case Management Summary. Fabian Troendle, Global De-Escalation Manager (SAP) Dave Mitchell, Global De-Escalation Manager (SAP) Tobias Niekamp, De-Escalation Architect (SAP)

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SAP Active Global Support - Mission Critical Support

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  1. SAP Active Global Support - Mission Critical Support Coca-Cola Refreshments HANA Proof of Concept Escalation Case Management Summary Fabian Troendle, Global De-Escalation Manager (SAP) Dave Mitchell, Global De-Escalation Manager (SAP) Tobias Niekamp, De-Escalation Architect (SAP) Atlanta, USA August 12, 2011 strictly SAP confidential SAP INTERNAL

  2. Table of content Escalation – Management Summary Top Issues Identified & Status Overview of System Landscape and Data Models Appendix

  3. Management Summary - Escalation case at Coca-Cola RefreshmentsOverview of Escalation Case & Overall Status G Y Y R R • MANAGEMENT STATUS SUMMARY on overall situation • Success of HANA Proof of Concept endangered due to suboptimal query performance. • SAP escalation team onsite and working with development teams to improve query performance. • TOP ISSUES in agreement with customer • HANA Performance – In SAP analysis • HANA Stability Issues – Resolved • HANA/Explorer Connectivity – Resolved • EXIT CRITERIA for closing the escalation • SAP has optimized reporting performance of report "global basic report" using all significant optimization potentials • SAP has resolved the reported stability and connectivity issues >

  4. Table of content Escalation – Management Summary Top Issues Identified & Status Overview of System Landscape and Data Models Appendix

  5. Status summary of Top Issues - Overview G R R R Y R G G G

  6. Status Summary Top Issue 1: HANA Performance G R Y R R R R Y

  7. Status Summary Top Issue 2a: HANA Stability – Backend (Data Load) G R Y R R R G

  8. Status Summary Top Issue 2b: HANA Stability – Frontend (Advanced Analysis Excel Plugin) G Y R R G

  9. Status Summary Top Issue 3: HANA/Explorer Connectivity R Y R R R G

  10. Table of content Escalation – Management Summary Top Issues Identified & Status Overview of System Landscape and Data Models Appendix

  11. HANA PoC System Landscape

  12. Data Model “2” (Restricted Key Figures)

  13. Data Model “5” (Logical Partitioning by Year)

  14. Table of content Escalation – Management Summary Top Issues Identified & Status Overview of System Landscape and Data Models Appendix

  15. Escalation case at customer Coca-Cola RefreshmentsEscalation case background information SAP INTERNAL

  16. Revised POC Timeline

  17. Management Summary - Escalation case at Coca-Cola RefreshmentsStatus Summary as of CW 32 Y G Y R

  18. Escalation case at customer Coca-Cola RefreshmentsFurther SAP internal support information SAP INTERNAL

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