Towards Organizational Intelligence

1. TowardsOrganizational Intelligence Richard Veryard Next Practice Research Initiative

2. What Is Organizational Intelligence?A business perspective “Learning Organization” “Responsive Organization” “Continuous Evolution” Viability, Sustainability Business Survival

3. What Is Organizational Intelligence?A technology perspective “Sense and Respond” “Smart Planet” “Continuous Intelligence” “Collaboration Networks” “Enterprise 2.0”

4. What Is Organizational Intelligence?A cognitive perspective Sense-Making Perception & Monitoring Decision & Action WIGO (what is going on) Knowledge & Memory Learning & Development Communication & Sharing

5. Perception & Monitoring Business Capabilities Business Intelligence Situation Awareness Tech Platform Examples Data Mining Neural Nets Sense-Making Perception Decision WIGO (what is going on) Knowledge Learning Communication

6. NCW Maturity Model source: Power to the Edge (Alberts & Hayes, DoD CCRP, 2003) Self-Synchronization Traditional Collaboration Shared Awareness 3 4 Developing Situational Awareness Information Sharing 1 2 Organic Sources 0 Command and Control

7. Sense-Making Business Capabilities Analysis Story-Telling Tech Platform Examples Mind-Mapping Modelling Tools Visualization Sense-Making Perception Decision WIGO (what is going on) Knowledge Learning Communication

8. Collective Decision-Making Business Capabilities Instant of Seeing Time for Understanding Moment of Decision Tech Platform Examples DecisionStreet Web Analytics Sense-Making Perception Decision WIGO (what is going on) Knowledge Learning Communication

9. Memory  Knowledge Business Capabilities Retention Retrieval Tech Platform Examples “Lotus Knows” Sharepoint shares Sense-Making Perception Decision WIGO (what is going on) Knowledge Learning Communication

10. Learning Business Capabilities Single-Loop Learning Double-Loop Learning Tech Platform Examples Smart Software Sense-Making Perception Decision WIGO (what is going on) Knowledge Learning Communication

11. Communications Business Capabilities Identifying Locating/Presence Engaging Tech Platform Examples Enterprise 2.0 Mobile Sense-Making Perception Decision WIGO (what is going on) Knowledge Learning Communication

12. Supporting technologies Sense-Making Perception Reasoning / Action WIGO (what is going on) Knowledge Learning Communication Event Processing Command and Control Decision Support Business Intelligence Process Innovation Knowledge Management Collaboration Networks Social Networking Enterprise 2.0

13. What is the Scope of Intelligence? Enterprise? Ecosystem? Wikipedia Hulton Archive/Getty Images

14. Questions for CIOs How important is organizational intelligence to your organization? Who is responsible in your organization for maintaining organization intelligence? What is the role of the CIO in improving the intelligence of the organization? How many of the technical components are present in your organization? How efficiently are they joined up? How effectively are they being used? What is the current value of these technologies to your organization? What is the potential value?

15. Questions for Architects How does the structure of organizational knowledge affect the viability and survival of the business? How should enterprise architects think about the structure of knowledge?

16. Richard Veryard Director, Next Practice Research Initiative rvsoapbox.blogspot.com